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Partner Support Team Leader – Maternity Cover

DELIVEROO

Pordenone

In loco

EUR 40.000 - 60.000

Tempo pieno

2 giorni fa
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Descrizione del lavoro

A leading company in food delivery seeks a Partner Support Team Leader for maternity cover. This role involves managing a dedicated team, enhancing restaurant partner satisfaction, and overseeing various customer care initiatives. Ideal candidates will have substantial leadership experience and a passion for supporting their team and partners.

Servizi

Free Deliveroo Plus subscription
Monthly team lunches
Flexible working hours and location
Competitive parental leave policy
Work-from-home kit
Employee Assistance Programme
Roolearn platform access
Headspace membership
Gym or fitness memberships
Private medical or wellbeing allowances

Competenze

  • Minimum 3 years in customer care, 2+ years in a supervisory role.
  • Proficiency in IT, especially Windows Office.
  • Experience with Looker data platform is highly valued.

Mansioni

  • Identify performance trends and conduct root cause analysis.
  • Manage a team and oversee projects.
  • Support team in achieving targets.

Conoscenze

Leadership
Customer Care
IT Proficiency

Strumenti

Windows Office
Looker data platform

Descrizione del lavoro

Partner Support Team Leader – Maternity Cover

Customer Care

Fixed Term

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The Role

We’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover ) that helps keep our restaurant partners happy and satisfied.

The Partner Support Team is the primary point of contact for restaurant queries. We provide comprehensive assistance to ensure the best experience with Deliveroo.

Responsibilities

  • Identifying trends in performance and conducting root cause analysis (e.g., agent productivity)
  • Managing a team
  • Planning, executing, and overseeing projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders
  • Supporting your team in achieving daily and weekly targets

Requirements

  • Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role
  • Proficiency in IT, especially Windows Office (Word, Excel, PowerPoint)
  • Experience with Looker data platform is highly valued

Benefits Food

  • Free Deliveroo Plus subscription (or equivalent)
  • Monthly team lunches and opportunities to try new foods, depending on location

Work Life

  • Flexible working hours and location
  • Competitive parental leave policy
  • Work-from-home kit
  • Employee Assistance Programme
  • Roolearn platform access for learning and development
  • Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity, and more

Compensation & Equity

  • Competitive pay based on role and location
  • Variable cash bonuses linked to individual and company performance
  • Equity awards for senior employees, providing ownership in Deliveroo
  • Headspace membership
  • Gym or fitness memberships
  • Private medical or wellbeing allowances, depending on location

Time to Recharge

  • Annual leave and public holidays, increasing with tenure
  • Paid day off annually for volunteering or charity support

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