Partner Support Team Leader – Maternity Cover

DELIVEROO; Lecce; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a leading company as a Partner Support Team Leader on a 12-month maternity cover. The role focuses on ensuring restaurant partner satisfaction while managing a dynamic team, conducting performance analysis, and enhancing operational efficiency. This position offers flexibility, competitive pay, and numerous benefits to promote employee well-being and growth.

Servizi

Free Deliveroo Plus subscription

Monthly team lunches

Flexible working hours

Work-from-home kit

Competitive parental leave policy

Employee Assistance Programme

Access to Roolearn platform

Gym or fitness memberships

Private medical or wellbeing allowances

Annual paid volunteering day

Competenze

• Minimum of 3 years in customer care, 2 years in leadership.
• Proficient in IT, especially Windows Office.
• Experience with Looker data platform highly valued.

Mansioni

• Manage a team and support target achievement.
• Identify performance trends and conduct root cause analysis.
• Plan and oversee projects, coordinating resources and timelines.

Conoscenze

Customer care experience

Leadership

Data analysis

Communication

IT proficiency (Windows Office)

Strumenti

Looker data platform

Descrizione del lavoro

Partner Support Team Leader – Maternity Cover

Customer Care

Fixed Term

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The Role

We’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover ) that helps keep our restaurant partners happy and satisfied.

The Partner Support Team is the primary point of contact for restaurant queries. We provide comprehensive assistance to ensure the best experience with Deliveroo.

Responsibilities

• Identifying trends in performance and conducting root cause analysis (e.g., agent productivity)
• Managing a team
• Planning, executing, and overseeing projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders
• Supporting your team in achieving daily and weekly targets

Requirements

• Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role
• Proficiency in IT, especially Windows Office (Word, Excel, PowerPoint)
• Experience with Looker data platform is highly valued

Benefits Food

• Free Deliveroo Plus subscription (or equivalent)
• Monthly team lunches and opportunities to try new foods, depending on location

Work Life

• Flexible working hours and location
• Competitive parental leave policy
• Work-from-home kit
• Employee Assistance Programme
• Roolearn platform access for learning and development
• Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity, and more

Compensation & Equity

• Competitive pay based on role and location
• Variable cash bonuses linked to individual and company performance
• Equity awards for senior employees, providing ownership in Deliveroo
• Headspace membership
• Gym or fitness memberships
• Private medical or wellbeing allowances, depending on location

Time to Recharge

• Annual leave and public holidays, increasing with tenure
• Paid day off annually for volunteering or charity support

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