Partner Support Team Leader – Maternity Cover

DELIVEROO; La Spezia; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Deliveroo is seeking a Partner Support Team Leader for a 12-month maternity cover. This role focuses on managing a team that supports restaurant partners, ensuring they receive comprehensive assistance to maintain satisfaction. Key responsibilities include performance analysis and project management, requiring strong customer care experience and prior leadership skills.

Servizi

Free Deliveroo Plus subscription

Monthly team lunches

Flexible working hours and location

Competitive parental leave policy

Employee Assistance Programme

Learning and development access

Gym or fitness memberships

Competenze

• Minimum 3 years customer care experience, 2 years in a leadership role.
• Proficiency in IT, especially Windows Office.
• Experience with Looker data platform valued.

Mansioni

• Identifying trends in performance and conducting root cause analysis.
• Managing a team and ensuring successful project outcomes.
• Planning and executing projects while coordinating resources.

Conoscenze

Customer Care

Team Management

Root Cause Analysis

Communication

IT Proficiency

Strumenti

Windows Office

Looker

Descrizione del lavoro

Partner Support Team Leader – Maternity Cover

Customer Care

Fixed Term

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The Role

We’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover ) that helps keep our restaurant partners happy and satisfied.

The Partner Support Team is the primary point of contact for restaurant queries. We provide comprehensive assistance to ensure the best experience with Deliveroo.

Responsibilities

• Identifying trends in performance and conducting root cause analysis (e.g., agent productivity)
• Managing a team
• Planning, executing, and overseeing projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders
• Supporting your team in achieving daily and weekly targets

Requirements

• Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role
• Proficiency in IT, especially Windows Office (Word, Excel, PowerPoint)
• Experience with Looker data platform is highly valued

Benefits Food

• Free Deliveroo Plus subscription (or equivalent)
• Monthly team lunches and opportunities to try new foods, depending on location

Work Life

• Flexible working hours and location
• Competitive parental leave policy
• Work-from-home kit
• Employee Assistance Programme
• Roolearn platform access for learning and development
• Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity, and more

Compensation & Equity

• Competitive pay based on role and location
• Variable cash bonuses linked to individual and company performance
• Equity awards for senior employees, providing ownership in Deliveroo
• Headspace membership
• Gym or fitness memberships
• Private medical or wellbeing allowances, depending on location

Time to Recharge

• Annual leave and public holidays, increasing with tenure
• Paid day off annually for volunteering or charity support

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