Partner Support Team Leader – Maternity Cover

DELIVEROO; Bergamo; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the food delivery industry is seeking a Partner Support Team Leader for a maternity cover role. In this position, you will manage a team focused on supporting restaurant partners and enhancing their satisfaction. Responsibilities include trend analysis, project management, and team supervision, with a strong focus on achieving targets. The ideal candidate will have significant customer care experience and leadership skills.

Servizi

Free Deliveroo Plus subscription

Flexible working hours

Competitive parental leave policy

Work-from-home kit

Employee Assistance Programme

Competenze

• Minimum of 3 years experience in customer care.
• At least 2 years in leadership or supervisory role.
• Proficiency in IT, especially Windows Office.

Mansioni

• Identifying trends in performance and conducting root cause analysis.
• Managing a team and supporting daily targets.
• Planning and overseeing projects, coordinating resources.

Conoscenze

Leadership

Customer Care

Data Analysis

IT Proficiency

Strumenti

Windows Office

Looker

Descrizione del lavoro

Partner Support Team Leader – Maternity Cover

Customer Care

Fixed Term

Ready to apply?

Get started with your online application.

Not quite your dream role? Sign up to get notified when the right vacancy comes along.

The Role

We’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover ) that helps keep our restaurant partners happy and satisfied.

The Partner Support Team is the primary point of contact for restaurant queries. We provide comprehensive assistance to ensure the best experience with Deliveroo.

Responsibilities

• Identifying trends in performance and conducting root cause analysis (e.g., agent productivity)
• Managing a team
• Planning, executing, and overseeing projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders
• Supporting your team in achieving daily and weekly targets

Requirements

• Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role
• Proficiency in IT, especially Windows Office (Word, Excel, PowerPoint)
• Experience with Looker data platform is highly valued

Benefits Food

• Free Deliveroo Plus subscription (or equivalent)
• Monthly team lunches and opportunities to try new foods, depending on location

Work Life

• Flexible working hours and location
• Competitive parental leave policy
• Work-from-home kit
• Employee Assistance Programme
• Roolearn platform access for learning and development
• Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity, and more

Compensation & Equity

• Competitive pay based on role and location
• Variable cash bonuses linked to individual and company performance
• Equity awards for senior employees, providing ownership in Deliveroo
• Headspace membership
• Gym or fitness memberships
• Private medical or wellbeing allowances, depending on location

Time to Recharge

• Annual leave and public holidays, increasing with tenure
• Paid day off annually for volunteering or charity support

J-18808-Ljbffr