Partner Service Coordinator - Venice/Milan/Florence/Rome

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

As a Coordinator your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also train properties on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply. Furthermore you will offer support to the Account Managers.

We are looking for a Partner Services Coordinator in Venice/Milan/Florence/Rome/Catania/ Naples with a 5 months contract.

Key Job Responsibilities and Duties:

• Day-to-day proactive communication with partners in your region by internal messaging, by telephone, to assist with the development of our business

• Identify opportunities for partners by using our internal tool of priority setting

• First point of contact for local accommodation partners, answering questions and queries, taking action as needed

• Advise accommodation partners regarding their (potential) webpages on the Booking.com website and how they can amend data with respect to availability and supply

• Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable

• Providing support to properties or Booking.com BV and/or maintaining property information on the Booking.com website

• Verify that the website has accurate information on properties and pictures of newly registered accommodations

• Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;

• Support Customer Service, assisting in additional tasks and projects when needed

• Need to be flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.

Qualifications & Skills:

• Limited Job Knowledge (0-1 year)

• Fluency in written and spoken Italian and English;

• Excellent telephone communication skills;

• Experience within e-travel and/or hotel/travel industry is a plus;

• Sense of responsibility and can work with autonomy;

• Team player, motivated and enjoys to work in e-travel and hospitality;

• Business focused;

• Positive attitude;

• Hotel School or University background preferred.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitivecompensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. Thisongoing journeystarts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

This section should provide:

• Let’s go places together:How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.