Partner Service Coordinator - Venice/Milan/Florence/Rome

Booking.com; Roma; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Partner Services Coordinator to enhance relationships with accommodation partners. This role involves proactive communication, training partners on Booking.com systems, and ensuring accurate property information. The company offers a hybrid working model, generous leave schemes, and industry-leading product discounts. If you are motivated, possess excellent communication skills, and have a passion for the travel industry, this is an exciting opportunity to contribute to a team that values diversity and innovation.

Servizi

Annual paid time off

Generous leave scheme

Flexible working arrangements

Product discounts

Genius Level 3 status

Booking.com wallet credit

Competenze

• Limited job knowledge (0-1 year) required.
• Fluency in written and spoken Italian and English is essential.

Mansioni

• Communicate with regional partners to develop business.
• Train properties on using Booking.com’s systems.

Conoscenze

Fluency in Italian

Fluency in English

Telephone communication skills

E-travel industry experience

Autonomous work ability

Team player

Business-oriented mindset

Positive attitude

Formazione

Hotel School background

University background

Descrizione del lavoro

About Us:
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:
As a Coordinator, your main task will be to support new and existing accommodation partners by contacting, informing, and advising them on meeting visitor demands on the Booking.com website. You will also train properties on using Booking.com’s extranet and systems that can improve their availability and supply. Additionally, you will support the Account Managers.

Location and Contract:
We are looking for a Partner Services Coordinator in Venice, Milan, Florence, Rome, Catania, or Naples with a 5-month contract.

Key Responsibilities:

1. Proactively communicate with regional partners via internal messaging and telephone to develop our business.
2. Identify opportunities for partners using internal priority tools.
3. Serve as the first point of contact for local accommodation partners, answering questions and taking necessary actions.
4. Advise partners on their Booking.com webpages and how to update data regarding availability and supply.
5. Act as a liaison for properties when they have questions and Account Managers are unavailable.
6. Support properties and maintain property information on the website.
7. Verify accuracy of property information and images for new accommodations.
8. Deliver training via phone on how to use Booking.com’s extranet and rate & availability systems.
9. Assist Customer Service with additional tasks and projects as needed.
10. Adapt quickly to the latest guidelines and updates from Booking.com BV.

Qualifications & Skills:

1. Limited job knowledge (0-1 year).
2. Fluency in written and spoken Italian and English.
3. Excellent telephone communication skills.
4. Experience in e-travel or the hotel/travel industry is a plus.
5. Sense of responsibility and ability to work autonomously.
6. Team player, motivated, with a passion for e-travel and hospitality.
7. Business-oriented mindset.
8. Positive attitude.
9. Hotel School or University background preferred.

Benefits & Perks:

• Annual paid time off and a generous leave scheme including parental, grandparent, bereavement, and care leave.
• Hybrid working model with flexible arrangements and up to 20 days per year working from abroad.
• Industry-leading product discounts up to 1400 per year, including automatic Genius Level 3 status and Booking.com wallet credit.

Diversity, Equity, and Inclusion:
Booking.com values diversity and inclusion, with employees from over 140 nationalities. We are committed to providing adjustments and tools for colleagues with disabilities to participate fully in the workplace.

Application Process:

• Learn about our hiring process.
• This role does not include relocation assistance.

Booking.com is an equal opportunity employer, considering all qualified applicants without discrimination based on race, religion, gender, sexual orientation, or other protected characteristics. We aim to create a thriving environment for everyone.

Pre-Employment Screening:
If successful, your data may be used for screening checks as permitted by law, including employment history and education verification.