Owner Experience Representative

Flexjet; Salerno; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A private aviation company in Salerno is seeking an Owner Experience Representative. This role entails providing exceptional customer service, assisting flight crews, and maintaining a positive environment for clients. Candidates should possess a high school diploma and relevant customer service experience. The position requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment, including weekends and holidays.

Competenze

• Previous experience in a customer service environment, preferably in high-end or hospitality.
• Ability to comprehend and perform basic math calculations.
• Knowledge of standard office equipment operation.

Mansioni

• Provide world-class service to develop and maintain client relationships.
• Greet clients and crew members in a professional manner.
• Handle dispatch responsibilities, coordinating services as needed.
• Ensure a clean work environment and assist with amenities.

Conoscenze

Customer service principles

Interpersonal skills

Attention to detail

Organizational skills

Ability to work under pressure

Formazione

High school graduation

Strumenti

Microsoft Office Suite (Word, Excel, Outlook)

Descrizione del lavoro

Current job opportunities are posted here as they become available.

Flexjet is currently seeking qualified candidates to join our team as Owner Experience Representatives. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. The primary role will be assisting flight crews and clientele in fulfilling their requirements. Under direct supervision, the Owner Experience Representative performs tasks related to providing services for company-operated aircraft.

DUTIES & RESPONSIBILITIES

• Provide world-class service during every interaction with our clientele to develop and maintain long-term relationships.
• Greet clientele and crew members in a friendly, professional manner and maintain continuous assistance as necessary to ensure good customer relations.
• Check in and register clientele, determine their specific needs, and ensure proper follow-up.
• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate.
• Ensure a pleasant and clean work environment and guest waiting areas.
• Periodically inspect and organize facilities and replenish amenities and beverages.
• Contribute to and participate in customer appreciation and promotional events, such as birthdays or anniversaries.
• Handle dispatch responsibilities, such as coordinating services between crew members and line service personnel.
• Transport crews and passengers to local hotels and/or airport terminal as needed.
• Initiate emergency response procedures when required.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE

• High school graduation.
• Previous experience in a customer service environment; high-end customer service industry or hospitality experience preferred.
• Ability to comprehend and perform basic math calculations with minimal errors.
• Proficiency with Microsoft Office Suite applications (Word, Excel, & Outlook).
• Knowledge of use and operation of standard office equipment.

REQUIRED SKILLS & QUALIFICATIONS

• Strong working knowledge of customer service principles and the Flexjet service philosophy.
• Excellent interpersonal, verbal, and written skills necessary to perform the job at the expected level.
• Strong attention to detail, organizational skills, and the ability to prioritize multiple tasks.
• Ability to respond calmly and handle many customer demands in a fast-paced environment.
• Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly.
• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business.

SCHEDULE

• Ability and willingness to work nights, weekends, holidays, and overtime as required. #LI-MM1

J-18808-Ljbffr