Outlet Sales Assistant

PRADA; Leccio; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a leading luxury fashion brand as an Outlet Sales Assistant where you'll provide an extraordinary customer experience, promote brand values, and exceed sales targets. You will be part of an international team, responsible for creating welcoming environments and fostering strong client relationships in-store and online.

Competenze

• Experience in luxury or premium retail environment is a plus.
• Passion for building long-lasting relationships with clients and peers.
• Ability to work as part of a team or independently.

Mansioni

• Create a welcoming environment, meeting customer needs with excellence.
• Exceed individual sales targets and maximize performance.
• Maintain knowledge of products and luxury fashion trends.

Conoscenze

Communication

Interpersonal skills

Problem solving

Curiosity

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

As Outlet Sales Assistant, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada Group.

You hold yourself accountable to achieve your store sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Prada / Miu Miu history, culture and DNA;
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values.

KNOWLEDGE AND SKILLS

Passion for building long-lasting relationships with clients and peers

Problem solving, curiosity and interest in luxury/fashion

Experience in a luxury or premium retail environment is a plus

Being able to work in team, as well as alone

Excellent communication and interpersonal skills