Optical Technical Support Engineer

SIAE MICROELETTRONICA; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

SIAE MICROELETTRONICA seeks an Optical Technical Support Engineer to join their dynamic team, providing vital technical support for telecommunications network equipment. The role involves troubleshooting, maintenance, and contributing to innovative projects as part of a leading company in global wireless communication technology. If you're driven by purpose and excited about shaping the future of connectivity, apply today.

Servizi

Growth Opportunities

Collaborative Culture

Involvement in Innovative Projects

Global Impact

Competenze

• Prior experience with NOKIA and HUAWEI products required.
• Solid understanding of Layer 2 technologies and protocols.
• Knowledge of WDM and OTN technology.

Mansioni

• Provide remote technical support and on-site assistance.
• Troubleshoot network issues using various tools like traceroute.
• Perform maintenance on telecommunications network equipment.

Conoscenze

Troubleshooting

Customer Satisfaction Focus

Network Issue Understanding

Formazione

Bachelor’s degree in Electronic Engineering

Technical diploma in telecommunications or IT

Strumenti

VMware

Citrix

TeamViewer

TeraTerm

VPN

Descrizione del lavoro

Join SIAE MICROELETTRONICA and be part of an innovative and transformative journey at the heart of global telecommunications!

As a global leader in advanced wireless and optical networking solutions, we drive connectivity for millions across the globe, from urban centers to remote locations. Our systems power networks keep more than a billion people connected worldwide, whether they're chatting with smartphones, connecting businesses or supporting critical infrastructure.

We are in a dynamic transformation phase, fueled by National and European investments in 5G, 6G, AI and O-RAN. Our R&D powerhouse, representing half of the company, is pioneering future connectivity technologies that will redefine digital infrastructure. Joining us means you’ll work with top-tier professionals, engage in groundbreaking projects, and experience unparalleled growth opportunities.

You will have the unique opportunity to contribute to several projects that will shape the future of telecommunications, with mentorship and coaching from industry leaders. At SIAE MICROELETTRONICA, we embrace a collaborative culture that encourages personal growth and celebrates innovation. Whether we’re optimizing microelectronics for high-density integrations, creating new optical transmission solutions or building energy-efficient systems, our commitment to excellence is unwavering.

If you are driven by purpose, excited about innovation, and passionate about building a connected future, we’d love to have you join us!

About the Role

As an Optical Technical Support Engineer , you will be responsible for providing technical support and performing maintenance activities on telecommunications network equipment, specifically related to NMS (Network Management System) technologies, WDM products, and OTN products.

You will join our dynamic SM Optics team , a company that has been driving innovation in optical-based communications for over 20 years. With an international sales organization and a strong focus on R&D, SM Optics delivers end-to-end packet optical solutions — from converged backhauling for fixed and mobile operators to solutions for the industrial and public sectors.

Responsibilities

• Provide remote technical support.
• Work on-site at the customer’s premises.
• Operate in a highly dynamic environment such as the TAC (Technical Assistance Center), with a strong focus on customer satisfaction.
• Understand and troubleshoot network issues using tools such as traceroute, ping, netstat, etc.
• Perform basic testing on the network management system.

Key Requirements

• Bachelor’s degree in Electronic Engineering, Telecommunications, or related fields, or a technical diploma with a focus on telecommunications or IT.
• Prior knowledge and experience with NOKIA and HUAWEI products :
• NMS, OTN, and WDM.
• Familiarity with VMware / Citrix / TeamViewer / TeraTerm / VPN and similar IT tools.
• Solid understanding of Layer 2 technologies and protocols such as VLAN, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, RSTP (IEEE 802.1D and other 802.1 implementations).
• Knowledge of WDM technology.
• Knowledge of OTN technology.

Why Join Us?

• Innovative Projects. You will engage with industry-leading technologies in a company deeply committed to 5G / 6G, AI and digital advancements.
• Global Impact. Your work will support major networks worldwide, contributing to connectivity and digital transformation on a global scale.
• Excellence. You will be driven and supported by a continuous process aimed to reach excellence.
• Growth Opportunities. You will work on challenging projects in an international organization. Our ongoing transformation opens doors to significant professional and personal growth.
• Dynamic Culture. You will join a collaborative, flexible and inclusive team that values every contribution and celebrates diversity.

About Us

Founded in 1952, SIAE MICROELETTRONICA is a global leader in wireless communication technology, delivering cutting-edge connectivity across 100+ countries, offering a comprehensive range of microwave and millimeter-wave radio solutions and professional services for the telecommunications, defense and space industries.

With a strong R&D center, SIAE MICROELETTRONICA designs and produces radio equipment and its own end-to-end RF components, from silicon to system level, utilizing in-house laboratories, clean rooms and industrial-grade product assembly.

The company is headquartered in Italy and serves the global market with over 20 operational affiliates worldwide, with a customer base that includes major global telecommunications operators, national broadcasters, public administrations and defense.

SIAE MICROELETTRONICA has been recognized as Historical Brand of National Interest by the Italian Ministry of Industry.

To find out more about SIAE MICROELETTRONICA, visit

If you’re excited to build the future of telecommunications and eager to make a difference, we’d love to connect! Apply today and be part of SIAE MICROELETTRONICA’s transformative journey.

Technical Support • Greater Rome Metropolitan Area, Italy