Ops Quality & Process Specialist – Global Trade

FedEx; Bologna; In loco; EUR 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training to get started and on-the-job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Descrizione del lavoro

FedEx Express Portugal, Unip., Lda seeks an Ops Service, Quality and Process Specialist to drive root cause analysis and lead cross-functional improvement efforts across IT, Planning and Regulatory teams. The role focuses on optimizing customs clearance service and aligning with global quality standards.

The candidate will collaborate with regional operations, engineering and compliance teams to deliver measurable improvements, with an emphasis on proactive process enhancements and strong

Competenze

• University degree required.
• PM certification preferred (e.g. PRINCE2, PMP).
• Strong problem-solving, analytical skills and IT affinity.
• Excellent communication and leadership abilities.

Mansioni

• Perform root cause analysis using dashboards and data queries.
• Lead quality and process improvement initiatives to support customs clearance objectives.
• Collaborate with customs clearance ops, Planning, Engineering, Compliance and others to improve service.
• Ensure alignment with strategic quality objectives and standards.
• Support programs/projects across regions with multiple departments.

Conoscenze

Problem solving

Analytical skills

IT affinity

Proactivity

Influence change

Process thinking

Communication skills

Planning & organization

Customs clearance knowledge

Leadership

University degree

PM certification

Formazione

University degree

Descrizione del lavoro

FedEx Express Portugal, Unip., Lda seeks an Ops Service, Quality and Process Specialist to drive root cause analysis and lead cross-functional improvement efforts across IT, Planning and Regulatory teams. The role focuses on optimizing customs clearance service and aligning with global quality standards.

The candidate will collaborate with regional operations, engineering and compliance teams to deliver measurable improvements, with an emphasis on proactive process enhancements and strong