Operations Team Lead (Fleet Management IT / FR / NE)

Otoqi; Milano; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading automotive logistics start-up in Italy is seeking an Operations Team Lead. You will ensure high service quality and operational performance for clients in Italy, France, and the Netherlands. Key responsibilities include team leadership, fleet operations management, and customer relationship management. The ideal candidate has a proven track record in operations, at least 3 years of experience, strong leadership skills, and is fluent in English and Italian.

Servizi

Meal vouchers of 8€ / day

Mental health coaching plan

Learning budget

Competenze

• Proven track record in operations management, ideally within a fast-paced, tech-driven, or mobility-related environment.
• Minimum 3 years of experience in a similar role, including at least 2 years managing teams.
• Excellent interpersonal and communication skills, both written and verbal.

Mansioni

• Lead, coach, and inspire a team of Operations Specialists.
• Oversee daily fleet operations for major car-sharing companies.
• Maintain regular communication with customers to understand their needs.

Conoscenze

Operations expertise

Leadership & people management

Data-driven mindset

Communication & collaboration

Strategic mindset & adaptability

Language skills (English, Italian, basic French)

Descrizione del lavoro

Since its inception in 2016 , Otoqi has established itself as a leading start-up in the automotive logistics sector, moving away from the old fashioned truck & trailer world, to a nimble and platform based driver-on-demand model.

Our strength lies in combining cutting-edge technology with operational excellence.

Each year, our 2.000 drivers move over 500.000 vehicles across Europe in under 48h.

Our platform helps car rental companies, car dealers and car manufacturers overcome their logistical challenges. We set the industry standard for vehicle transportation in Europe, offering higher reliability and faster service through our disruptive model and continuous innovation.

With €10M raised in our Series B funding round in 2024, and a footprint in France, Italy, and Germany, we are targeting new countries for our international growth in the coming years.

Job description

As an Operations Team Lead (Fleet Management IT / FR / NE), you will play a key role in ensuring the highest quality of service and operational performance for our clients for Italy, France, Netherlands. You’ll lead and develop a team of Operations Specialists, manage the day-to-day operations of several key car-sharing partners, and collaborate cross-functionally to deliver excellence at scale.

Main Responsibilities

Team Leadership & Development

• Team leadership & development : Lead, coach, and inspire a team of 3 Operations Specialists, fostering a culture of accountability, collaboration, and continuous improvement.
• Performance management : Set clear objectives, track results, and provide ongoing feedback and training to ensure high performance and continuous growth.
• People empowerment : Support your team’s professional development and autonomy, encouraging ownership and operational excellence.
• Culture & engagement : Champion Otoqi’s mission and values, inspiring passion, motivation, and commitment among your team members.
• Cross-country collaboration : Work closely with international teams and clients across Italy and France, with occasional travel to ensure alignment and operational success.

Operations & Account Management

• Fleet operations management : Oversee daily fleet operations for three major car-sharing companies in Italy, France and Netherlands, ensuring efficiency and reliability.
• Customer relationship management : maintain regular communication with customers, understand their needs, align expectations frequently and ensure proactive, tailored service.
• Customer satisfaction : Maintain high client loyalty through proactive issue resolution, performance monitoring, and consistent service quality.
• Cross-functional collaboration : Work closely with internal teams (Digital Product, Operations Excellence, BPO, etc.) to streamline processes and improve operational workflows.
• Business growth : Identify opportunities to expand existing accounts and enhance service offerings.
• Driver capacity planning : Ensure sufficient driver availability by coordinating recruitment and monitoring acquisition metrics.
• Performance analysis : Analyze operational data and implement action plans to achieve and exceed financial and operational KPIs.

Expected outcomes

• Ensure fleet operations run smoothly, reliably, and meet all KPIs for client accounts.
• Resolve issues proactively and maintain strong client loyalty across all accounts.
• Develop your team’s skills, autonomy, and engagement, fostering a motivated and accountable workforce.
• Streamline workflows across internal and cross-functional teams to increase efficiency and scalability.
• Identify and capture opportunities to expand existing accounts and improve overall operational performance.

Your profile

• Operations expertise : Proven track record in operations management, ideally within a fast-paced, tech-driven, or mobility-related environment. You know how to turn complex challenges into efficient, scalable solutions.
• Leadership & people management : Minimum 3 years of experience in a similar role, including at least 2 years managing teams . Strong leadership and organizational skills, with the ability to inspire, motivate, and empower others.
• Data-driven mindset : Analytical and comfortable working with data and KPIs to identify trends, guide decisions, and improve performance.
• Communication & collaboration : Excellent interpersonal and communication skills, both written and verbal, with the ability to foster collaboration across teams and departments.
• Strategic mindset & adaptability : You’re proactive, resilient, and thrive in dynamic, fast-changing environments. You challenge the status quo and drive meaningful change.
• Language skills : Fluent in English (C1 level minimum), proficiency in Italian, basic French.

Nice To have

• Tech & industry experience : Experience in a tech scale-up or within the automotive / mobility / delivery industry .
• B2B operations & account management : Background in B2B operations or account management with mid to large enterprise clients.
• Language skills : Knowledge of French (written and spoken) is a plus.
• Data & automation skills : Familiarity with data analysis tools or automation processes to optimize operations and drive efficiency.

Values at Otoqi

• 🏆 Innovation : We are and feel innovetors, Help revolutionize the automotive logistics sector by bringing innovative solutions to the challenges of the automotive industry.
• 🔎 Customer Focus : We believe that fostering strong relationships and satisfaction of our Customers is the cornerstone of our success, built on principles of trust and transparency.
• 🎉 Team spirit : Team spirit and collaboration is a cornerstone of our DNA, partecipate and promote team activities to foster this company asset.
• 👊 Determination : We are relentless and resolute, always willing to make the extra mile. We face challenges head-first, do mistakes and learn from them not giving up.

What else we offer

• 🚀 Career development : Otoqi values initiative and autonomy, providing an environment conducive to your personal and professional growth.
• 🌍 International environment : Join a company with operations in France, Italy, and Germany, with plans for further international expansion.
• 🏠 Flexible work policy : Flexible / hybrid remote working policy, promoting a balance between professional excellence and private life.

Other details and perks

• Contract type : 3° livello CCNL Commercio
• 🍽️ Meal vouchers : Meal tickets of 8€ / day
• 🎁 Additional perks : Take advantage of various benefits that support your well-being at Otoqi, like mental health coaching plan, snacks and fresh fruit every day and learning budget.

Interview Process

• A phone interview with Hermine - Talent Acquisition Manager (30')
• An interview with Enrico - Business Unit Manager (Fleet management) (1h)
• Short logic test (30’)
• A technical interview with Marco, General Manager(1h)