Operations Team Lead...

Buscojobs; Abruzzo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading customer service company in Pescara is looking for an experienced Team Leader to oversee call center operations. You will supervise and mentor a team, ensuring high performance and customer satisfaction. Ideal candidates possess strong communication skills, leadership experience, and flexibility to work various shifts. An attractive salary and career growth opportunities are offered.

Servizi

Career growth opportunities

Competitive compensation

Access to learning resources

Competenze

• Proficient in English at a B2 level or higher.
• Ability to lead teams effectively in a dynamic environment.
• Willingness to work flexible hours, including weekends.

Mansioni

• Supervise a team to ensure work aligns with company policies.
• Coach team members to meet performance metrics.
• Manage escalations and support customer service excellence.
• Conduct team meetings for open communication.
• Stay updated with internal processes.

Conoscenze

Strong verbal and written communication skills

Leadership abilities

Flexibility

Coaching skills

Descrizione del lavoro

Overview

Join Our Team as a Team Leader #Gamechanger in Pescara!

Location: Pescara

Are you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Team Leader to join our dynamic office in Pescara. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you!

Responsibilities

• Lead and Inspire: Supervise a team of call center associates, ensuring their work and attendance align with organizational policies.
• Coach to Success: Regularly coach team members to meet and exceed performance metrics.
• Performance Management: Identify issues and implement improvement plans, with actions including potential terminations if required.
• Achieve Excellence: Ensure our services meet contractual KPIs and financial targets.
• Communicate and Update: Set clear expectations and provide timely updates to your team.
• Handle Escalations: Provide expertise in managing escalated customer calls when necessary.
• Facilitate Meetings: Conduct team meetings to share information and foster open dialogue.
• Stay Informed: Keep up-to-date with internal processes and attend manager development training.
• Promote Values: Embody and advocate Concentrix's values through your behavior and attitude.

Candidate Profile

• Skillful Communicator: Strong verbal and written skills, with English proficiency at a B2 level or higher.
• Leadership Abilities: Capable of leading teams in prioritization and multitasking.
• Flexible and Ready: Open to working Monday to Sunday, 8:00 to 22:00.
• Motivated Mentor: Dedicated to coaching and guiding team members.

Why Join Us?

• Career Growth: Initially a fixed-term role with prospects of extension.
• Competitive Compensation: Attractive salary and bonus plan.
• Learning Opportunities: Access to Concentrix University and LinkedIn Learning.

Be a part of something bigger at Concentrix, where your leadership can make a difference.

Apply now by ensuring your CV is updated and uploaded in our system.