Operations Support Administrator

Quadient; Cusano Milanino; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A technology company in Milan is looking for an Operations Support Administrator to manage operations and support processes within the Parcel Lockers Division. This hybrid role involves managing customer requests, contracts, and data accuracy within the core systems. Candidates should have strong communication skills and experience in a B2B environment. Knowledge of systems like SAP and Salesforce is desirable.

Competenze

• Experience in data entry and accuracy in a business-to-business environment.
• Experience with process redefinition within a similar environment.
• Ability to analyze and evaluate data against key indicators.

Mansioni

• Manage inbound and outbound calls and emails for support.
• Handle service contract management for hardware/software products.
• Create, amend, and cancel contracts.

Conoscenze

Data entry accuracy

Process redefinition

Data analysis and evaluation

Attention to detail

Verbal communication

Written communication

Continuous improvement mindset

Strumenti

SAP

Siebel

SFDC (Salesforce.com)

Oracle

Descrizione del lavoro

Overview

Italy Operations Support Administrator, Lockers by Quadient. Based in: Milan, Hybrid. Reporting to: Operations Manager.

Your role in our Future: Quadient Parcel Lockers Division has a number of new career opportunities to join a new team dedicated to manage and secure Operational Excellence. You would be helping create a brand-new business, working within an exciting, fast-paced work environment, allowing you to make an immediate impact on our company. We are looking for someone who is positive, creative and above all else, self-starting. You are probably from the parcels or retail industry, highly tech-savvy and you understand the challenges facing the eCommerce industry today. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. This is a hybrid based role, so you will ideally be near to Milan or elsewhere in Northern Italy with regular visits to the Milan offices. There will be national travel involved.

What you will do

• Operations Manager responsible for: Managing inbound and outbound calls, actioning emails and cases from other areas of the business, providing support. Such calls/requests may also be received from our external customers
• Service contract management for hardware/software products
• Contract creation, amendment, cancellation
• Customer detail amendments
• Change of name/address, change of billing details
• Asset management
• Maintaining the accuracy of our assets in our core systems during the customer lifecycle
• Account validation
• Reviewing and validating all new customer account creation requests
• Support the Operations Manager in KPI tracking and presentation
• Management of all recurring revenue in our core systems

Your Profile

• Experience of data entry/accuracy within an office, business-to-business environment
• Experience of process redefinition within a business-to-business environment
• Ability to analyse and evaluate data against key indicators
• High levels of attention to detail
• Excellent verbal and written communication skills
• Demonstrates a continuous improvement mindset

Desirable

• Previous experience of the following systems: SAP, Siebel, SFDC (Salesforce.com), Oracle
• Previous experience of contract management within core systems
• Previous experience of reviewing and maintaining legal documents i.e. terms & conditions