Operations Manager, Naples

umistone; Napoli; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Basic Employee Life and

Employer Paid Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

Construction Resources in Napoli is seeking an Operations Manager (Trainee) to oversee warehouse operations, order processing, and slab management. The role reports to the Branch Manager and is focused on executing daily tasks and improving customer experience.

Responsibilities include managing safety, inventory transfers, on-time deliveries, and collaboration with branch leadership, customer service, and sales teams.

Qualifications

• Bachelor's degree in Business management or equivalent is required or 3 years of industry experience.
• Available to work +40 hours, including nights and weekends.
• Able to accept and provide constructive feedback to align with management.
• Positive attitude with energy and interpersonal skills.
• High integrity and ability to keep branch/company information confidential.
• Capable of leading conversations to improve branch operational excellence.

Responsibilities

• Support a safety-first culture by role modeling safety.
• Execute daily warehouse tasks and oversee warehouse team for deliveries.
• Manage inbound/outbound inventory and transfer deliveries.
• Coordinate delivery routes to balance customer experience and costs.
• Oversee slab processing, inventory integrity, and return/slab programs.
• Identify damaged material and document with photos for sell-through accuracy.
• Communicate effectively with branch management, customer service, and sales teams.
• Lead training for warehouse staff and develop operational processes.
• Schedule material delivery and real-time delivery confirmation.
• Support rotating monthly shifts, extended daily shifts, evenings, and Saturdays when needed.
• Balance branch operations during opening/closing shifts with the management team.

Skills

Feedback and alignment

Interpersonal skills

Integrity and confidentiality

Communication

Leadership

Education

Bachelor's degree in Business management or equivalent

Job description

POSITION OVERVIEW

The Operations Manager will be responsible for the management of the warehouse as it relates to order processing and slab management, as well as additional functions related to inner/outer company transfers and general trucking logistics.

This role reports directly to the Branch Manager and is a role accountable to operational execution on all processes and procedures. The Operations Trainee has a clear outline of measurable operational tasks and procedures to ensure all daily tasks are being met with the outcome of creating a great customer experience.

JOB RESPONSIBILITIES:

• Support a safety-first culture by role modeling safety.


• Accountable for executing all daily operational task and activities accurately as an individual, along with being accountable for the operational execution of the warehouse team to successfully process and load daily deliveries.


• Daily, weekly and monthly execution and follow up of operational task and procedures in the below areas:


• Delivery Execution through proactive execution of IMS delivery tab


• Effective, efficient execution of delivery routes to support a great customer experience while maintaining cost effectiveness.


• Execution and accountability of the cut slab processing and inventory integrity of the cut slab program.


• Execution and accountability of the return slab process and procedure.


• Execution of the damaged material identification in IMS, photo upload of damaged material to server for web photo to support accuracy and sell through of slabs


• Execution and accountability for effective communication to all levels of the company to execute operational efficiencies: This includes direct communication to branch management, customer service, warehouse personnel and inside / outside sales teams.


• Engage in daily/weekly activities focused around training warehouse employees, and the development of business operations leading to a seamless operation every day.


• Manage the inventory processes on both inbound and outbound material to include taking full accountability of execution of all transfer delivery and inbound transfer inventory.


• Support selling process by both inputting purchase requests and scheduling material delivery along with real time delivery confirmation execution.


• Executes and supports the rotational monthly schedule in working extended daily shifts, evenings, and rotational Saturdays when needed to support branch operations and sales.


• In balancing branch operations of opening and closing shift, the operational trainee will be able to support opening and closing the branch operation in rotation with other members of the management team.

Qualifications and desired attributes:

• Bachelor's degree in Business management or equivalent; or 3 years' industry experience


• Must be available to work +40 hours as needed based on business / customer demands including nights and weekends.


• Must be able to accept and provide straight forward feedback to build alignment with management to support a transparent business environment.


• Positive attitude, great energy and interpersonal skills.


• High level of integrity, trustworthy, and support confidentiality of branch / company information.


• Ability to participate in and lead critical conversation in support to improving operational excellence of the branch operations.


• Goal oriented and able to lead as an individual process / procedure expert to achieve a common goal and a great customer experience.


• Competitive drive and ambitious personality to challenge him/ herself to a higher level of performance.

WORK ENVIROMENT/PHYSICAL DEMANDS:

Ability to work inside and outside in both climate controlled and non-climate-controlled environments.

Ability to work a demanding schedule to support operational execution of the branch business that leads to a great customer experience.

Safely lift up to 50 lbs.

Operate power equipment such as forklift, overhead crane, lift crane, pallet jack

Execute great customer experience through listening intently, making sound business decisions and responding quickly to customer concerns

BENEFITS

• Medical


• Dental


• Vision


• Employer Paid Basic Employee Life and AD&D Insurance


• Employer Paid Long Term Disability


• Flexible Spending Accounts


• Voluntary Short-Term Disability


• Voluntary Life and AD&D Insurance


• Voluntary Accident Insurance


• Voluntary Critical Illness Insurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, st