Operations Manager - Montenapoleone

Loro Piana; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury retail company is seeking an Operation Manager in Milan to support store operations, including logistics, training, and staff planning. The ideal candidate will have a Bachelor Degree, experience in flagship stores, and strong leadership skills. Key responsibilities include coordinating inventory accuracy, managing cash procedures, and ensuring compliance with luxury standards.

Competenze

• Experience in flagship stores required.
• Strong leadership and organizational skills essential.
• Excellent communication skills are a must.

Mansioni

• Support store manager in all store operations activities.
• Maintain communication with various teams for smooth operations.
• Coordinate inventory accuracy and oversee logistics.
• Manage cashier procedures and ensure compliance with standards.
• Oversee back-office activities and manage store maintenance.
• Coordinate training sessions for store staff.
• Collaborate on staffing plans with store management.

Conoscenze

Leadership skills

Analytical skills

Communication skills

Organizational skills

Computer literacy

Fluent in English

Formazione

Bachelor Degree

Descrizione del lavoro

Position: Operation Manager

The Operation Manager supports the store manager in all activities related to store operations, including stock management, logistics, cashier operations, training coordination, staff planning, and store maintenance.

Responsibilities

1. Group Responsibilities: Organize responsibilities into macro activities such as People Management, Operations, etc.
2. Store Operations: Maintain communication with the EMEA Retail Operation Team, Store Management, staff, and vendors to ensure smooth store operations. Coordinate flagship store activities excluding sales. Analyze procedures and optimize processes. Support daily briefings.
3. Stock Management: Coordinate inventory accuracy for products, materials, supplies, and equipment. Oversee logistics and product movements. Ensure KPIs are met for e-shop pickings.
4. Cash Procedures and Cashier Operations: Coordinate cashier procedures, support training on new processes and legal rules, and ensure team performance aligns with luxury standards. Manage customer reclaim and after-sales guidelines as a Brand Ambassador.
5. Store Administration: Oversee back-office activities, ensure compliance with company guidelines, and manage store maintenance respecting legal requirements. Handle travel and expenses.
6. Uniform and Clothing Management
7. In-store Training Coordination: Collect training needs, coordinate training sessions, conduct TTT activities, and manage induction plans for new staff.
8. Store Staff Planning: Collaborate with store management to gather staffing requests, evaluate approval criteria, plan coverage, and communicate critical issues with HR.

Profile

• Bachelor Degree
• Experience in Flagship stores
• Strong leadership skills
• Analytical and organizational skills
• Excellent communication skills
• Computer literacy
• Fluent in English

Additional Information

Main stakeholders:

• Internal: Store Staff, EMEA Operation Team, Facility and Maintenance Team, Finance and Admin Team
• External: Vendors