Operations Manager - Merchant Services

Euronet – EFT Segment; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for an Operations Manager to lead merchant acquiring services in Italy. This role focuses on optimizing operational processes, managing service partners, and ensuring compliance with industry standards. With a strong emphasis on customer service and operational efficiency, the position offers the chance to work in a dynamic, international environment with excellent career prospects. If you have a proven track record in operations management and a passion for the payments industry, this is an exciting opportunity to make a significant impact.

Competenze

• 5+ years of experience in payments/retail industry or operation/service management.
• Strong understanding of card present payment solutions.

Mansioni

• Develop and implement operational processes to optimise service delivery.
• Manage service partners and provide 2nd level support to customer service units.

Conoscenze

Operations Management

Customer Service Management

Interpersonal Skills

Problem-Solving Skills

Time Management

Formazione

University degree in IT, Technology, Finance or related field

Strumenti

Microsoft Office

Descrizione del lavoro

Euronet is seeking to employ an Operations Manager for the Merchant Acquiring business, who will oversee the daily operations and strategic initiatives related to merchant acquiring services in Italy.

This role involves managing merchant management, supervision of service partners, ensuring compliance with industry standards and best practices, optimising operational processes, and driving operational efficiency through effective management and support.

KEY RESPONSIBILITIES:

• Operational Efficiency:Develop and implement operational processes to optimise and improve merchant acquiring service delivery.
• Customer service:manage the service partners, call centre and other internal or external units providing services to the end customers. Provide 2nd level support to the customer service units, regularly measure the services delivered.
• Reporting and documentation:Manage internal and regulatory reporting, update and maintain local operational documents
• Partner management: Manage and measure suppliers, vendors and partners. Supervise the procurement, repair and related logistics.
• Product development: Participate and represent local operations in projects. Support product deployments, rollouts, and other projects.

GENERAL REQUIREMENTS:

• University degree in IT, Technology, Finance or a related field.
• Minimum of 5 years of experience in the payments / retail industry or operation / service management.
• Proven ability in coordinating internal and external units.
• Strong understanding of card present payment solutions.
• Proficiency in Microsoft Office tools.
• Good English knowledge (both verbal and written).
• Eligible to work in the European Union, without the need of visa sponsorship.
• Experience with eCommerce payment gateway solutions and/or cash register integration as well as familiarity with payment solutions, regulatory and operational practices, will be considered a plus.

COMPETENCIES:

• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.
• Results orientation and can-do mentality.
• Problem-solving skills and time management skills.
• Proactive in anticipating problems and potential solutions well in advance.

• Work in dynamic, stable, international environment.
• Excellent career prospects within a dynamic and multinational organisation with leading position in the market and ambitious expansion plans.