Operations Manager, Luxury Hospitality Valet

ZipRecruiter; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury hospitality company is seeking an Operations Manager to oversee operational activities at one or more locations. This position requires management of a team of employees, ensuring high standards in performance and customer service. Ideal candidates will have experience in luxury hospitality leadership and strong communication skills, contributing to a commitment to safety and quality standards.

Competenze

• Experience in luxury hospitality leadership is strongly preferred.
• High School Diploma or GED required; some college preferred.
• Strong interpersonal and communication skills.

Mansioni

• Manage a team of hourly employees along with scheduling shifts.
• Control expenses within approved budgets for the locations.
• Promote safety through audits and coaching.

Conoscenze

Luxury hospitality leadership

Interpersonal skills

Communication skills

Task management

Formazione

High School Diploma or GED

Descrizione del lavoro

Job Description

The Company

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. We are reimagining parking to allow millions of consumers to "drive in and drive out," creating a future where transactions are fast, easy, and convenient, even online. Our goal is to power checkout-free experiences everywhere, making everyday living, working, and playing remarkable and saving valuable time.

The Role

The Operations Manager supports operations at one or more locations. This managerial role supervises at least two full-time employees or equivalents and ensures all operational elements—including team performance, customer service, financials, maintenance, and safety—meet Metropolis standards. The position is based at a high-end luxury hospitality location.

Responsibilities

1. Manage a team of hourly employees:

• Schedule shifts and verify attendance
• Organize and manage team tasks to meet organizational and Metropolis standards
• Interview, hire, and develop staff
• Ensure completion of training

Develop and oversee forecasting, planning, and budgeting for the location(s)

Control expenses within approved budgets

Maintain maintenance documentation and meet maintenance goals

Promote safety through audits and coaching

Collaborate with clients to define performance metrics and execution strategies

Ensure operational documentation is complete and recorded

Meet Metropolis customer service standards, including greeting customers, handling inquiries, and coaching staff

Implement company initiatives and processes

Conduct performance evaluations

Perform additional operational duties as needed

Qualifications

• Experience in luxury hospitality leadership is strongly preferred
• High School Diploma or GED required; some college preferred
• Previous business experience
• Knowledge of scheduling and payroll is a plus
• Ability to manage multiple tasks and meet deadlines
• Strong interpersonal and communication skills
• Ability to identify safety concerns and respond appropriately
• Effective written and verbal communication skills
• Maintain confidentiality of work-related information
• Ability to work in a diverse environment and be sensitive to issues of inclusion
• Willingness to work extended hours as needed

Joining Metropolis means becoming part of a team of world-class product leaders and engineers, building a technology ecosystem at the intersection of parking, mobility, and real estate. We aim to foster an inclusive culture where every voice is heard and the best ideas prevail. You will play a key role in cultivating and maintaining this culture as we grow.

#LI-DL1 #LI-Onsite

Metropolis Technologies is an equal opportunity employer. We base hiring decisions on merit, qualifications, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or any other protected characteristic under law.