Operations Manager | Lifestyle Hotel | Roma

Antal International; Roma; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A reputable hospitality recruitment agency is seeking an experienced Operations Manager for a boutique lifestyle hotel in Rome. The role involves day-to-day operations, team leadership, and ensuring quality guest experiences. Candidates should have a strong background in hospitality management, be fluent in Italian and English, and possess excellent communication skills. This position offers a dynamic work environment and opportunities for professional growth.

Competenze

• Strong background in hospitality or business management required.
• Experience in operational leadership roles necessary.
• Fluency in Italian and English is essential.

Mansioni

• Lead the team with a people-first approach.
• Ensure smooth day-to-day operations.
• Oversee service and maintain quality standards.
• Support recruitment and training of team members.
• Monitor compliance with health & safety regulations.

Conoscenze

Leadership

Operational management

Guest service

Problem-solving

Communication

Team development

POS/PMS systems

Formazione

Degree in hospitality or business management

Descrizione del lavoro

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Operations Manager | Lifestyle Hotel | Roma, Rome

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Client:

Antal International

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3f1d44cf453e

Job Views:

5

Posted:

10.08.2025

Expiry Date:

24.09.2025

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Job Description:

We are looking for an enthusiastic and experienced Operations Manager to join a boutique lifestyle hotel in the heart of Rome. This is a hands-on leadership role combining daily operations, people management, and strategic thinking — perfect for someone who thrives in dynamic, design-led hospitality environments.

What you'll be doing:

1. Lead your team with a people-first approach, fostering development through coaching, feedback, and by setting a strong example.
2. Ensure smooth day-to-day operations, creating efficient shift plans and workflows while always seeking opportunities to optimize.
3. Be present on the floor — run briefings, oversee service, and take part in key operational moments to guarantee an exceptional guest experience.
4. Uphold brand and quality standards across all touchpoints, contributing to a consistent and elevated atmosphere throughout the property.
5. Support recruitment and training of team members, helping build a high-performing and motivated hospitality team.
6. Oversee administrative processes including monthly reporting, invoicing, payroll prep, and inventory/order management.
7. Monitor compliance with health & safety regulations, including HACCP, fire safety, and general operational policies.
8. Take ownership of guest feedback and experience, handling any issues with care and delivering creative, solution-oriented responses.

Who you are:

1. You have a background in hospitality or business management, paired with solid experience in operational leadership roles.
2. You've worked in boutique hotels, lifestyle concepts, or upscale restaurants, and understand the rhythm and expectations of the segment.
3. You’re confident with POS/PMS systems and basic business metrics.
4. You lead by example, balancing structure and empathy, and know how to get the best from your team.
5. You’re fluent in both Italian and English, and have excellent communication skills that allow you to engage with both guests and staff.
6. You're a hands-on problem solver with a guest-focused mindset and an eye for operational detail.

What’s on offer:

A creative, fast-paced, and forward-thinking hospitality environment. You'll have room to grow, shape your role, and truly make an impact — both on the guest experience and on the evolution of the hotel itself.

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