Operations Manager Hospitality

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Randstad Professionals’ Hospitality & Luxury team, specialized in the search and selection of middle and senior management profiles, is looking for an Operations Manager Hospitality, for a short and medium-term Rental Company operating in Milan and Rome.

Main Responsibilities

• Oversees the Guest Department, Housekeeping, and Maintenance
• Lead a team of Guest Relations and Field Agents
• Ensure all guest needs from pre-arrival to post-checkout are exceptionally managed
• Lead the apartments’ inspections to make sure properties respect high quality standards
• Improve overall quality of the service, focusing on guest satisfaction
• Proactively propose improvements and new procedures to optimize team performance
• Run reports and data analysis
• Train and develop team potential
• Manage effective communication with other departments
• Draft and monitor the annual operating budget with the CEO and managers

Candidate Profile

• At least 3 years of experience in similar roles
• Strong organizational skills
• Degree in Tourism Management (preferred)
• Skills in training, developing, and managing resources
• Fluency in English (C1 or equivalent), knowledge of a second language will be a plus
• Proactiveness and ability to work in a fast paced environment