Operations Manager - Community Engagement

Unobravo; Milano; Remoto; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in digital mental healthcare is seeking an Operations Manager to build and scale a therapist community platform. The role involves strategic leadership in community engagement, operational excellence, and international localization efforts, with a focus on countries like Spain, France, and Italy.

Servizi

Fully remote working with travel to Milan

Team building and corporate events

Language training courses

Extra day off for your birthday

Competenze

• 5+ years in operations or recruitment management.
• Experience in digital health or fast-growth companies.
• Fluency in Italian and English.

Mansioni

• Drive the development and launch of a therapist platform.
• Foster engagement and optimize platform usage.
• Manage a small operational team.

Conoscenze

Analytical mindset

Leadership

Communication

Problem-solving

Descrizione del lavoro

Leading the way in digital mental healthcare, Unobravo stands as a trusted and empathetic ally in people's lives, caring for their mental health and supporting their personal growth. From the very beginning, our daily mission has been to revolutionize society's perception of mental health by breaking down the stigma surrounding it.

At the core of Unobravo's success is our exceptional team, committed to providing accessible, high-level care anytime, anywhere. With more than 2 million therapy sessions, we have positively impacted countless lives, promoting psychological well-being and helping individuals overcome life's challenges.

To take our company to the next level, we are currently looking for an Operations Manager to join our Operations team: this position is an opportunity to shape innovation in the mental health industry, leading our solutions to make a global impact. We seek someone hungry to break barriers, fuel our global expansion, and transform the way we address mental health challenges in the world of work.

THE ROLE

We’re looking for a hands-on, entrepreneurial Operations Manager to build and scale our therapist-facing community platform from the ground up. Reporting to the Head of Operational Intelligence, you’ll initially lead a small team (1–3 people) and work cross-functionally to design, launch, and grow a digital platform that supports and connects our 8,000+ therapists across Spain and France first, then scaling into Italy, our largest market.

This is a high-impact role at the intersection of operations, community building, and digital product development. You’ll own everything from vision to execution — ensuring our therapist community has a seamless, engaging, and value-rich experience.

We’re looking for someone with a solid background in operations and strategic community management, ideally with experience building digital products in a startup or scale-up environment. This is an internationally focused role, kicking off in Spain and France, then scaling into our largest market, Italy.

You will be responsible for:Community Platform Design and Launch

• Own the end-to-end development and launch of a white-label digital platform for therapists, working closely with Product, Tech, and Clinical teams.
• Design platform features including discussion forums, educational content hosting, support ticketing, webinar integration, and feedback channels.
• Develop and iterate the platform starting from Spain and France, using those learnings to optimize for Italy.

Team Leadership

• Manage and grow a small but agile operational team (1–3 people) responsible for execution and continuous improvement of the platform.
• Foster a culture of ownership, collaboration, and experimentation.

Community Strategy & Engagement

• Build and execute a strategy to drive meaningful engagement on the platform, turning passive users into active contributors.
• Work with internal teams to ensure regular, high-quality content (webinars, training, product updates) is available and relevant.

Operational Excellence

• Define and track KPIs to measure engagement, platform usage, and support resolution efficiency.
• Optimize processes across support, content delivery, and communication, reducing noise and improving community experience.

Cross-functional Collaboration

• Collaborate with Product teams to ensure the platform evolves with therapist needs, incorporating structured feedback loops.
• Partner with Legal, Clinical, and Customer Success teams to ensure compliance and alignment in therapist-facing operations.

Localization & Internationalization

• Ensure the platform and community experience are localized appropriately for Spain, France, and Italy, aligning with cultural and operational needs in each country.
• Be the operational point of reference for international community-building efforts.

️YOU WILL BE THE PERFECT FIT IF YOU HAVE:

• Proven experience of 5+ years in operations, acquisition, or recruitment management, ideally within a digital health or fast-growth company.
• Strong analytical and data-driven mindset, with experience using data to drive strategic decisions.
• Fluency in Italian and English is a must.
• Ability to manage and optimize funnels, with a focus on high-quality talent acquisition.
• Experience with budget management and cost optimization, especially for paid acquisition campaigns.
• Strong leadership and people management skills, with experience leading teams in a dynamic environment.
• Ability to work cross-functionally and collaborate with various stakeholders, including Clinical and Legal teams.
• Excellent communication, negotiation, and problem-solving skills.

WHAT WE OFFER:

Fully remote, with travel to Milan

Join a team that embraces the future of work and prioritizes the well-being of its people. We support a healthy work-life balance with a flexible approach.

Coworking Meetings

Unobravo has dedicated a special budget to encourage global teamwork, in order to enable employees and collaborators to meet in coworking spaces in many many cities around the world.

Team Building and Epic Events

Get ready for extraordinary adventures! Dive into thrilling team-building activities and attend our fabulous corporate events and nationwide aperitivo parties that will keep you buzzing with excitement!

Learn a language

Make your way through our language training courses. Improve on your existing language skills, or start learning something completely new!

Birthday Off

Take the time to celebrate with an extra day off during the month of your birthday.

Are you ready to make a difference with us?

We understand that many people, for different reasons, may need additional support to apply or to participate fairly in our interview process. If you require additional accommodation, whatever it may be, to make the process more accessible, please indicate this in the last question of the application form. We will do everything we can to ensure you have a fair and smooth application process.