Operations Manager

JR Italy; Pavia; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an Operations Manager to lead customer relations and supply chain operations. In this pivotal role, you will coordinate support activities, manage logistics, and ensure compliance with service commitments. The ideal candidate will possess strong analytical skills, proficiency in SAP, and a collaborative spirit to drive success in a dynamic environment. Join a forward-thinking company that values adaptability and customer orientation, and make a significant impact on its growth in the European market.

Competenze

• 3+ years of experience in international logistics and financial processes.
• Strong analytical and organizational skills.

Mansioni

• Plan and coordinate customer relations and support activities.
• Manage supply chain operations and ensure timely delivery of orders.
• Negotiate service modifications and manage operational risks.

Conoscenze

Analytical Thinking

Interpersonal Skills

Team Leadership

Customer Orientation

Adaptability

Formazione

Master's Degree

Strumenti

SAP

Descrizione del lavoro

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Founded in 2012, EZVIZ is a global smart home brand focusing on consumer and residence. EZVIZ has grown rapidly since then and now markets its products in more than 80 countries across Europe, Asia-Pacific, and the US.

Since 2016, EZVIZ has been creating a strong base in the European market and is committed to developing its market share across the continent in Benelux, France, Germany, Greece, Italy, Poland, Portugal, Slovakia, and Spain. Its European division is headquartered in Hoofddorp, Netherlands, and has adopted a pro-active growth strategy through its dedicated sales team.

EZVIZ is now looking for an Operations Manager.

Responsibilities:

1. Plan, organize, coordinate, and control all support activities related to customer relations.
2. Assist regional sales to ensure the execution of services in compliance with contractual service commitments and agreed-upon profit margins.
3. Manage the operation of the supply chain, including customer contracts, orders, and shipments.
4. Administer the entry, review, and unlocking of various order systems to ensure accuracy and prompt execution.
5. Coordinate finances, research and development, supply chain, customs logistics, and other networks to ensure on-time delivery of all orders.
6. Set up internal and external reporting dashboards, including those for headquarters in China.
7. Negotiate and formalize modifications or extensions of services.
8. Manage activities related to the execution of service delivery as well as the budget.
9. Manage operational risks.
10. Support customer financial management to assist the team.
11. Coordinate all back-office activities related to the release of new products, including timing, forecasts, and support for the Country Manager.

Requirements:

• A Master's degree (preferred but not mandatory).
• Proficiency in SAP (Systems Applications and Products in Data Processing).
• Proficiency in English; knowledge of Italian and Chinese is a plus.
• At least 3 years of professional experience in international logistics and financial processes.
• Strong analytical thinking, interpersonal skills, adaptability, team leadership, and management abilities.
• Excellent organizational skills, customer orientation, availability, and responsiveness.