Operations Manager

JR Italy; Monza; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an Operations Manager to oversee customer relations and supply chain operations. This role involves planning, organizing, and coordinating support activities, ensuring compliance with service commitments, and managing operational risks. The ideal candidate will possess strong analytical thinking and interpersonal skills, alongside proficiency in SAP and a solid background in international logistics. If you're looking to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Competenze

• 3+ years of experience in international logistics and financial processes.
• Strong analytical, organizational, and customer-oriented skills.

Mansioni

• Plan and coordinate all customer relations support activities.
• Manage supply chain operations including contracts, orders, and shipments.
• Set up reporting dashboards for headquarters.

Conoscenze

Analytical Thinking

Interpersonal Skills

Team Leadership

Customer Orientation

Adaptability

Formazione

Master's Degree

Strumenti

SAP

Descrizione del lavoro

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Founded in 2012, EZVIZ is a global smart home brand focusing on consumer and residence. EZVIZ has grown rapidly since then and now markets its products in more than 80 countries across Europe, Asia-Pacific and the US.

Since 2016, EZVIZ has been creating a strong base in the European market and is committed to developing its market share across the continent in Benelux, France, Germany, Greece, Italy, Poland, Portugal, Slovakia and Spain. Its European division is headquartered in Hoofddorp, Netherlands, and has adopted a pro-active growth strategy through its dedicated sales.

EZVIZ is now looking for an Operations Manager.

Responsibilities:

• Plan, organize, coordinate, and control all support activities related to customer relations.
• Assist regional sales to ensure the execution of services in compliance with contractual service commitments and profit margins.
• Manage the operation of the supply chain, including customer contracts, orders, and shipments.
• Administer the entry, review, and unlocking of various order systems to ensure accuracy and prompt execution.
• Coordinate finances, research and development, supply chain, customs logistics, and other networks to ensure on-time delivery of all orders.
• Set up internal and external reporting dashboards, including those for headquarters in China.
• Negotiate and formalize modifications or extensions of services.
• Manage activities related to the execution of service delivery and the budget.
• Manage operational risks.
• Support customer financial management to assist team members.
• Coordinate all back-office activities related to the release of new products, including timing, forecasts, and support for the Country Manager.

Requirements:

• A Master's degree (preferred but not mandatory).
• Proficiency in SAP (Systems Applications and Products in Data Processing).
• Proficiency in English; knowledge of Italian and Chinese is a plus.
• At least 3 years of professional experience in international logistics and financial processes.
• Strong analytical thinking, interpersonal skills, adaptability, team leadership, and management skills.
• Excellent organizational skills, customer orientation, availability, and responsiveness.