Operations Manager

Founded in 2012, EZVIZ is a global smart home brand focusing on consumer and residence. EZVIZ has grown rapidly since then and now markets its products in more than 80 countries across Europe, Asia-Pacific and the US.

Since 2016, EZVIZ has been creating a strong base in the European market and is committed to developing its market share across the continent in Benelux, France, Germany, Greece, Italy, Poland, Portugal, Slovakia, and Spain. Its European division is headquartered in Hoofddorp, Netherlands, and has adopted a pro-active growth strategy through its dedicated sales.

EZVIZ is now looking for an Operation Manager.

Responsibility:

• Plan, organize, coordinate, and control all support activities related to customer relations.
• Assist regional sales to ensure the execution of services in compliance with contractual service commitments and agreed-upon profit margins.
• Manage the operation of the supply chain, including customer contracts, orders, and shipments.
• Administer the entry, review, and unlocking of various order systems to ensure accuracy and prompt execution.
• Coordinate finances, research and development, supply chain, customs logistics, and other networks to ensure on-time delivery of all orders.
• Set up internal and external reporting dashboards, including those for headquarters in China.
• Negotiate and formalize modifications or extensions of services.
• Manage activities related to the execution of service delivery as well as the budget.
• Manage operational risks.
• Support customer financial management to help every element of the team.
• Manage and coordinate all back office activities related to the release of new products, including timing of their arrival on the market, forecasts, and back office support for the Country Manager.

Requirements:

• A Master's degree (nice to have).
• Proficiency in Systems Applications and Products in Data Processing (SAP).
• Proficiency in English and Italian; Chinese will be a plus.
• 3 years of professional experience required in international logistics and financial processes.
• Analytical thinking, strong interpersonal skills, and adaptability in dealing with different operators and stakeholders, team leadership, and management.
• Organizational skills, customer orientation, availability, and responsiveness.