Operations Manager

JR Italy; Como; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an Operations Manager to enhance customer relations and streamline supply chain operations. This role involves planning and organizing support activities, managing logistics, and ensuring compliance with service commitments. The ideal candidate will possess strong analytical and leadership skills, with a focus on customer satisfaction. Join a dynamic team dedicated to excellence in international logistics and financial processes, where your contributions will directly impact operational success and customer satisfaction.

Competenze

• Minimum of 3 years of experience in international logistics and financial processes.
• Strong analytical and interpersonal skills with adaptability.

Mansioni

• Plan and coordinate customer relations support activities.
• Manage supply chain operations including contracts and shipments.
• Set up reporting dashboards for headquarters.

Conoscenze

Analytical Skills

Interpersonal Skills

Team Leadership

Customer Orientation

Organizational Skills

Formazione

Master's Degree

Strumenti

SAP Systems

Descrizione del lavoro

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Founded in 2012, EZVIZ is a global smart home brand focusing on consumer and residence. EZVIZ has grown rapidly since then and now markets its products in more than 80 countries across Europe, Asia-Pacific, and the US.

Since 2016, EZVIZ has been creating a strong presence in the European market and is committed to expanding its market share across the continent, including Benelux, France, Germany, Greece, Italy, Poland, Portugal, Slovakia, and Spain. Its European division is headquartered in Hoofddorp, Netherlands, and has adopted a proactive growth strategy through dedicated sales channels.

EZVIZ is now looking for an Operations Manager.

Responsibilities:

1. Plan, organize, coordinate, and control all support activities related to customer relations.
2. Assist regional sales to ensure the execution of services in compliance with contractual service commitments and profit margins.
3. Manage the operation of the supply chain, including customer contracts, orders, and shipments.
4. Oversee the entry, review, and unlocking of order systems to ensure accuracy and prompt execution.
5. Coordinate finances, research and development, supply chain, customs logistics, and other networks to ensure on-time delivery of all orders.
6. Set up internal and external reporting dashboards, including those for headquarters in China.
7. Negotiate and formalize modifications or extensions of services.
8. Manage activities related to service delivery execution and budgeting.
9. Manage operational risks.
10. Support customer financial management to assist team operations.
11. Coordinate all back-office activities related to the release of new products, including timing, forecasts, and support for the Country Manager.

Requirements:

• A Master's degree (preferred but not mandatory).
• Proficiency in SAP systems.
• Proficiency in English; Italian and Chinese are a plus.
• Minimum of 3 years of professional experience in international logistics and financial processes.
• Strong analytical, interpersonal, and team leadership skills, with adaptability to different operators and stakeholders.
• Excellent organizational skills, customer orientation, and responsiveness.