Operations Director – Hardis Group Italia H/F

Hardis Group; Italia; Remoto; EUR 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Hardis Group Italia is seeking an Operations Director to lead and accelerate growth within Italy. You will define the operational strategy, oversee delivery, and manage client and partner relationships to ensure sustainable profitability.

This role emphasizes leadership, cross-functional coordination, and continuous improvement in a dynamic consulting and software environment. As part of Hardis Group, you will drive recruitment, budget planning, and execution of strategic initiatives to scale

Mansioni

• Operational strategy and leadership
• Define and implement the operational roadmap for Hardis Group Italia.
• Oversee operations, ensuring quality, efficiency and scalability.
• Lead, develop and inspire multidisciplinary teams.
• Drive continuous improvement and operational excellence initiatives.
• Build and maintain strong relationships with clients, partners and stakeholders.
• Support business growth and expansion initiatives.
• Manage operational risks and ensure business continuity.

Conoscenze

Leadership

Strategic planning

Operations management

Client relationship management

Descrizione del lavoro

Operations Director – Hardis Group Italia H/F

This job description outlines the scope of responsibilities and key activities based on the organisation’s needs. It is not exhaustive and may be revised as business requirements evolve.
Lead the next stage of our growth in Italy
Hardis Group is an international consulting, digital services and software company, recognised for its expertise in supply chain solutions, cloud technologies, data platforms and digital transformation. As part of our continued international expansion, we are seeking an Operations Director to lead and accelerate the growth of Hardis Group Italia.

The opportunity
Reporting to the executive leadership team, you will be responsible for defining and implementing the operational strategy of our Italian subsidiary. You will lead business operations, develop high-performing teams, strengthen client relationships and ensure sustainable growth and profitability.
You will oversee the functional, technical and people-related aspects of project delivery, ensuring projects are completed on time and within budget, while managing client relationships in coordination with the sales teams.

Key responsibilities

• Operational strategy and leadership
• Define and implement the operational roadmap for Hardis Group Italia.
• Oversee operations, ensuring quality, efficiency and scalability.
• Lead, develop and inspire multidisciplinary teams.
• Drive continuous improvement and operational excellence initiatives.
• Build and maintain strong relationships with clients, partners and stakeholders.
• Support business growth and expansion initiatives.
• Manage operational risks and ensure business continuity.

Detailed responsibilities

Business development within existing accounts
Strengthen relationships and grow business with existing clients.
Contribute to the design and development of high-value service offerings and participate in presales activities.
Support the sales team in presenting the company’s delivery model and organisational structure.
Operations and project delivery management
Organise day-to-day operations.
Ensure successful project delivery in terms of quality, budget and timelines.
Anticipate risks and deviations, and establish and manage the corresponding action plans.
Regularly monitor projects, including workload, costs, quality, timelines and client service levels.
Manage project resource allocation and internal and external service providers.
Prepare and lead client steering committee meetings.
Manage projects directly when necessary or take over project leadership when the situation requires it.
Deliver projects in line with commitments on scope, cost, quality, timelines and service levels.
Coordinate Build and Run activities.
Ensure company policies and legal requirements are clearly communicated and properly implemented.
People management
Lead recruitment processes, interviews and onboarding programmes.
Conduct annual performance reviews and manage salary increases and bonuses in accordance with the Group’s HR policy.
Provide strong and engaged leadership to maintain team cohesion and high levels of motivation.
Communicate and implement the company’s strategy and the Group’s HR policies, while adapting processes to the subsidiary’s specific needs.
Promote and monitor skills development; define and support action plans to strengthen individual capabilities and improve collective performance.
Financial management
Define the subsidiary’s budget in collaboration with senior management.
Drive improvements in the subsidiary’s profitability in line with the business plan agreed with Hardis Group.
Oversee commercial operations, financial performance and investments.
Control expenditure and optimise costs; prioritise initiatives based on expected return on investment (ROI) and business growth potential.
Manage project financial performance and profitability in collaboration with Project Managers.
Report on the subsidiary’s financial results, profit and loss (P&L) and profitability.
Oversee invoicing.
Develop and implement plans to improve operational efficiency and reduce costs.
Information security
Understand information security challenges and threats.
Apply the security policies and rules in force.
Report and elevate any security incidents in accordance with established procedures.

Follow the rules and procedures defined by the Information Security Policy (ISP) to ensure information security and data protection, particularly within the framework of ISO 27001 certification.

Profile required

Hardis Supply Chain

LEGNANO

Why us?

At Hardis Group, we accelerate the sustainable transformation of commerce and the supply chain through cloud technologies and our diverse expertise: consulting, IT services, Salesforce integration, and logistics software development. In Europe and internationally, our 1,700 employees are dedicated to engaging and impactful projects for our clients.

Since 1984, we have fostered conviviality, authenticity, and a strong sense of teamwork. We encourage your initiatives by bringing them to fruition and invest in your skill development, notably through the Hardis Group Academy. We trust our teams, ensuring everyone fully benefits from their experience with us.

Our company’s CSR strategy is built around three pillars: diversity and equal opportunity, inclusion through education, and reducing the environmental footprint of our activities and those of our clients, particularly by promoting responsible digital practices.

This job description outlines the scope of responsibilities and key activities based on the organisation’s needs. It is not exhaustive...