Operations Coordinator

Walks; Venezia; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A tour operations company in Venice seeks a Ground Operations Coordinator for part-time freelance work. Responsibilities include managing tour operations, providing guest support, and ensuring smooth logistics. Ideal candidates should have experience in tourism, excellent communication skills, and flexibility for evening and weekend work. Compensation is €25 per hour for guest-facing tasks and €15 for logistical support.

Competenze

• Minimum 6 months previous experience in tourism or customer-facing roles.
• Professionally efficient in all forms of communication.
• High attention to detail required.

Mansioni

• Collect tickets and check guests in for tours.
• Manage day-to-day operations and post-tour reconciliation.
• Track cash and ticket expenses needed for operations.

Conoscenze

Customer care skills

Organizational skills

Communication skills

Problem-solving skills

Dependability

Descrizione del lavoro

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About Us

Walks is a leading provider of high-quality, expert-led tours in the world’s most iconic destinations. In Venice, we offer travelers exceptional access and engaging storytelling—whether it's exclusive after-hours visits to St. Mark’s Basilica or large-scale cultural experiences throughout the city. Our dedicated local teams work behind the scenes and on the ground to ensure smooth logistics, strong coordination, and unforgettable experiences. As part of City Experiences, our mission is to create amazing experiences—every time, everywhere.

About You :

We are looking for freelancers for the Ground Operations Coordinator role who are flexible, collaborative, self-starting, punctual and highly organized. The ideal candidate will have excellent communication skills and embrace teamwork. Key responsibilities of the role will be to ensure that the day-to-day operations of our Venice market run smoothly. This person must have high energy, a "can do attitude," and must also embody City Experiences’ RESPECT Service System.

Note : This is a freelance position, therefore, we are looking for people who already have a Partita Iva (VAT number) or are willing to register to get one. This role includes weekend and evening work.

About the Opportunity :

As Ground Operations Coordinator you will be responsible for providing on the ground administration and operation support for our tours in Venice, working hand in hand with our Central Operations team and the Ground Operations Manager to support our business in the city. Aside from being involved in the day-to-day operations of our walking tours, food tours, you will focus on the details and the customer-facing experience; you will aim to provide direction and support to a team of local freelance guides and tour leaders; managing relationships with any external partners or suppliers; ensuring that our operations procedures line up with our needs on the ground and our central teams and leadership are well informed. You will be the chief gatherer of feedback – from guides, partners, guests, and personal experience. The ideal candidate will have prior experience in tourism, preferably in tours & activities specifically, with bonus points for working with a team of Tour Guides. This role will require strong organizational and multitasking skills, attention to detail and the propensity for dynamic and unique problem-solving. This role will be based in Venice and include evening and weekend work. As a freelancer, you will work with a flexible schedule and be able to plan your own time. However, you will be expected to meet the established deadlines.

Your responsibilities :

• Tour coordination : collecting tickets, checking guests in, resolving issues at the start of each tour, and filing reports on what took place
• Managing the day-to-day operations and post-tour reconciliation
• Accounting : Cash & Ticket tracking, as well as any other expenses needed to run daily operations
• Material and Branding : procurement and distribution
• Ground Operations Quality : Report any need for changes in product, tour delivery, suppliers, our tour itineraries. Proactively thinking of ways to improve efficiencies, procedures, and quality
• Assist Operations team with guide switching escalations, helping to find resources where necessary or addressing and escalating persistent non-compliance with procedures.
• Suggest tour revisions or contract revisions to Ground Operations manager

Your Skills :

Minimum 6 months previous experience in tourism or customers facing roles

Excellent organizational customer care skills

Professionally efficient in all forms of communication

Dependability, candor, strong work ethic, time management are all pre-requisites

High attention to detail required

Strong technical skills, and the ability to learn multiple systems in a fast-paced environment

Job Type : Part-time

Expected hours : 20 – 30 per week

Compensation

This is a freelance role with an hourly rate of €25 for regular coordination (on-site tour support and guest-facing tasks) and €15 for logistics shifts (non–guest-facing tasks such as equipment handling and admin support).

Seniority level

Seniority level

Entry level

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Employment type

Part-time

Job function

Job function

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