Operational Client Support Officer

Euronext; Varese; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading company in the finance sector seeks an Operational Client Support Officer in Milan. The role involves providing exceptional client support, managing operational issues, and driving process improvements while ensuring adherence to Service Level Agreements. Candidates should possess strong financial knowledge and experience in client services, with excellent communication and problem-solving skills.

Competenze

• Strong financial background with understanding Euronext's client base.
• Relevant experience in Client Services.
• High standards of service delivery.

Mansioni

• Act as the central point of contact for clients on operational matters.
• Ensure compliance with Service Level Agreements.
• Drive continuous improvement of processes and practices.

Conoscenze

Analytical skills

Organizational skills

Problem-solving skills

Client relationship management

Project management

Verbal communication

Service delivery

Descrizione del lavoro

Operational Client Support Officer

Apply locations: Milan | Time type: Full time | Posted on: Posted 5 Days Ago | Job requisition id: R19295

Key accountabilities

1. Act as the central point of contact for an allocated group of clients on operational matters, ensuring an efficient incident management process and escalating issues accurately and promptly.
2. Provide client support, follow up on all questions or issues until resolution, and regularly inform clients of progress, especially when in-depth analysis is required.
3. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet both quantitative and qualitative objectives.
4. Drive continuous improvement of processes and practices, assessing and selecting improvement opportunities that offer long-term value and minimize operational risks.
5. Contribute to operational enhancement projects, review specifications, create terms of reference for upcoming products and initiatives, support clients during developments and tests, and execute conformance tests with clients.

Your profile

• Strong financial background with a good understanding of the activities of Euronext's direct & indirect client base.
• Relevant experience in Client Services.
• High standards of service delivery and ability to build strong relationships with clients.
• Strong analytical, organizational, and problem-solving skills.
• Experience in project management and monitoring.
• Excellent verbal communication skills, both internally and externally.

We are proud to be an equal opportunity employer. We do not discriminate based on race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or other legally protected factors. We value the diverse talents and backgrounds of our people and are committed to fostering an environment of mutual respect.

Additional Information

This job description outlines the main activities within this role and is not exhaustive. Additional tasks or projects may be added as needed.

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