Operation & Logistic Specialist

Samsung Electronics America; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a dynamic individual to join their team in a commercial back-office role. This position offers the opportunity to manage order processing, collaborate with logistics, and support sales accounts. The ideal candidate will have experience in customer service within a multinational environment and possess strong skills in Excel and SAP. With a hybrid working model and a range of wellness benefits, this role is perfect for those looking to make a meaningful impact while growing their career in a supportive and innovative environment.

Servizi

Hybrid working model

Discounts on Samsung products

Wellness and well-being benefits

Training portals

Tickets Restaurant

Competenze

• 2-4 years of experience in commercial back-office roles or customer service.
• Proficient in Excel and SAP with excellent communication skills.

Mansioni

• Manage order processing and communicate with customers regarding orders.
• Collaborate with Logistics for inbound organization and stock control.

Conoscenze

Excel

SAP

Communication Skills

Organizational Skills

Customer Service

Formazione

Diploma or Bachelor’s degree

Descrizione del lavoro

Position Summary

Why join us:

Our mission is to make a difference in people's lives. We are inspired by what people want to accomplish in their lives and strive to create products that open new possibilities. This drives our innovations. We value excellence and recognize that our people make it possible. Would you like to be part of innovation? Join us and discover your potential.

Role and Responsibilities

Your Key Responsibilities:

Operation

• Manage and supervise order processing for all products ordered by our Sales Managers, agents, and customers.
• Communicate daily with customers regarding receipt, prices, shipping dates, and delays.
• Verify customer and order information for accuracy, check inventory status and backorder situations.
• Maintain and update pricing grids in the system.
• Coordinate with Logistics Department to prepare and deliver orders.
• Work with Sales Admin on sales deductions, pricing management, and order approvals.
• Monitor weekly stock status with sales agents and manage goods allocation.
• Support Sales Accounts and Agents with commercial back-office functions.
• Maintain and update sales reports, including weekly sales, critical models, backorders, promotions, and order status.

Logistics

• Collaborate with Logistics and SCM for inbound organization.
• Verify logistics requirements and implement related processes.
• Manage stock control and occupancy.
• Optimize customer care operations and performance.
• Supervise outbound processes and booking efficiencies.
• Control logistics costs.
• Ensure KPI performance.

Skills and Qualifications

What we need for this role:

• Diploma or Bachelor’s degree.
• At least 2-4 years of experience in commercial back-office roles or customer service in multinational companies, preferably in FMCG sector.
• Proficiency in Excel and SAP.
• Good written and spoken English skills.
• Proactive, dynamic, numerate, with excellent communication and organizational skills, capable of managing multiple projects.

Starting Date: from May

Benefits of working here at Samsung include:

• Hybrid working model
• Discounts on Samsung products
• Wellness and well-being benefits
• Training portals
• Tickets Restaurant

We are an equal-opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

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