Onsite IT Technician

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Job Requirements

• 1-2 years of experience in a technical ICT environment
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills.
• Excellent English and Italian Language, Written and Spoken

What We Offer

• Competitive salary with 14 installments/year and meal vouchers.
• Special referral bonuses for recommending your friends;
• Possibility to follow trainings via Stefanini University, IT and soft skills training provided by our specialists.
• Opportunities for professional development in a stable multinational environment.
• Exposure to an international environment as part of a multicultural team spread across Europe.