Onsite IT Technician

Stefanini; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Join a leading IT services company as an IT Support professional in Rome. This role involves providing excellent customer service and hands-on technical support in a dynamic environment. You will be responsible for user support, hardware installation, and managing small IT projects. Excellent communication skills in English and Italian are essential as you collaborate in a multicultural team.

Servizi

Competitive salary with 14 installments/year

Meal vouchers

Fondo Est health insurance

Discounts with Top Brands

Referral bonuses

Training via Stefanini University

Opportunities for professional development

Competenze

• General End User technology knowledge is required.
• End User Workspace and Microsoft platforms experience are essential.
• Fluent in English and Italian, written and spoken.

Mansioni

• Provide face-to-face IT support to users.
• Install, move, and uninstall hardware.
• Diagnose problems with personal computers and peripherals.

Conoscenze

Customer sensitivity

Problem solving

Attention to details

Planning and organizing

Technical writing skills

Formazione

2-3 years of experience in a technical ICT environment

Strumenti

ITSM Tool Set

MS Windows 10

MS Office 365

MS SCCM

Descrizione del lavoro

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Job responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Job Requirements:

• 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills.
• Excellent English and Italian Language, Written and Spoken

What We Offer

• Competitive salary with 14 installments/year and meal vouchers.
• Fondo Est health insurance
• Discounts with Top Brands through Corporate Benefits Platform
• Special referral bonuses for recommending your friends;
• Possibility to following trainings via Stefanini University, IT and soft skills training provided by our specialists.
• Opportunities for professional development in a stable multinational environment.
• Exposure to an international environment as part of a multicultural team spread across Europe.

What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we'll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us onwww.stefanini.com and join us onLinkedIn,FacebookandInstagramwhere we regularly post insights from our colleagues. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at [e-mail] for verification. Key Points to Remember: * Legitimate job offers only follow interviews conducted with our hiring managers or clients. * We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation. #LI-ONSITE