Onsite IT Technician

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Job Details

Onsite IT Technician

Job Description: Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who can make suggestions for improvements and offer opinions on new products or services. In addition, we seek someone with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible and committed approach to work.

Job Responsibilities

1. Face-to-face IT support of users;
2. Hardware installation, movement, and de-installation;
3. Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.);
4. System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
5. Small project management related to new hardware or software installation;
6. Software, patches, and updates installation using MS SCCM;

Job Requirements

1. 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization;
2. General End User technology knowledge;
3. End User Workspace platforms (discovery, asset management, client management);
4. End User Microsoft platforms (Active Directory, Office, SCCM);
5. ITSM Tool Set (Ticket Management Software) preferred;
6. Soft skills: Planning and organizing, Attention to details, Problem solving, Analysis, Flexibility, Customer sensitivity, Technical writing skills;
7. Excellent English and Italian language skills, written and spoken.

What's Next

The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties and responsibilities.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a presence in 41 countries, with 70 offices globally. Our clients include small to midsize local and regional companies across various industries such as financial services, manufacturing, telecommunications, and more.

We offer career opportunities locally and internationally for professionals interested in a vibrant, passionate, team-oriented workplace. If you are customer-centric with a 'get it done' attitude, consider joining us! Learn more about us and connect on our official channels.

Important Notice

We inform you of ongoing scams falsely using our company's name, Stefanini. Legitimate offers will come through official channels. Do not share personal information or make payments to unsolicited contacts. For verification, contact our official recruiters. Your safety is our priority. Thank you for your cooperation.