Online Sales & Customer Success Assistant (German + French)

Packly; Campochiaro; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Packly, a leading tech company, is seeking a dedicated Customer Support professional to enhance customer experiences. You will assist clients throughout the sales process and ensure satisfaction, contributing to continuous service improvement. This role requires fluency in Italian and proficiency in German and French, along with a positive, problem-solving attitude and experience in B2B sales.

Servizi

On-the-job training

Flexibility including remote work

Professional growth in an international environment

Collaborative team environment

Competenze

• Native-level knowledge of Italian.
• Professional proficiency in German and French.
• Previous experience in B2B sales.

Mansioni

• Assist customers during the sales process and ensure satisfaction.
• Support customers via email, chat, or phone.
• Collect customer feedback to improve services.

Conoscenze

Customer-first mindset

Problem-solving skills

Analytical mindset

Excellent communication skills

Commercial thinking

Formazione

Bachelor’s degree in Economics, Business, Marketing, Communication or related field

Strumenti

CRM systems

Help desk systems

Digital communication tools

Microsoft Excel

Descrizione del lavoro

Packly is a tech company with a mission: to make custom packaging easy, fast, and accessible to everyone. Through our online platform, users can design and order high-quality, tailor-made packaging — with no minimum order.

We’re changing the way packaging is created, offering a streamlined Web-to-Pack experience. Whether someone needs one box or a million, they can upload their design, preview it in 3D, and get it printed and shipped in just 48 hours.

Sustainability is part of everything we do. Our process is waste-conscious, our products are fully recyclable, and we avoid the use of oversized, generic packaging. The result? Smarter, more responsible packaging that truly fits.

Today, thousands of people use Packly to bring their packaging ideas to life — and the number is growing every day. That’s why we’re expanding our team.

If you enjoy working with people, have a natural flair for online sales, and want to help customers get real value from what they buy, we’d love to hear from you.

Key Responsibilities

A fantastic opportunity to join the Packly team as Customer Support. You will be involved in the following activities:

• Assist customers during the sales process, answering questions and helping them choose the right product or configuration;

• Support customers via email, chat, or phone, assisting with product questions, order management, and platform navigation;

• Ensure customer satisfaction and a smooth experience throughout the buying journey;

• Actively listen to customer needs and identify opportunities to recommend the most suitable products or features;

• Help guide customers in creating the best possible packaging solution for their needs, ensuring a memorable Packly experience;

• Collect and share customer feedback to support continuous improvement of our services and tools;

• Collaborate with internal teams (Sales, Marketing, Product) to improve customer experience and engagement;

• Plan and execute simple follow-ups to strengthen customer relationships and encourage repeat use;

• Recognize customer needs and suggest solutions that support their growth.

Required Skills and Qualifications

• Native-level knowledge of Italian;

• Professional proficiency in German and French (mandatory);

• Previous experience in B2B sales;

• Familiarity with online tools and platforms (CRM, help desk systems, digital communication tools);

• Comfortable using Microsoft Excel to work with data and understand customer trends;

• Analytical mindset, able to spot patterns, identify opportunities, and support decisions with data;

• Excellent written and verbal communication skills;

• Customer-first mindset and strong problem-solving skills;

• Natural inclination toward commercial thinking — you’re comfortable suggesting value-adding solutions when the opportunity arises;

• Positive attitude and the ability to manage multiple priorities;

Preferred Qualifications

• Proficiency in an additional language (English or Spanish);

• Bachelor’s degree in Economics, Business, Marketing, Communication, or a related field;

• Previous experience in online sales or digital sales environments;

• Familiarity with German and/or French culture, communication styles, and customer expectations is considered a plus.

What We Offer

• On-the-job training to help you learn our tools, platform, and processes;

• Flexibility, including the possibility to work remotely;

• The chance to grow professionally in an international environment;

• A collaborative team where your ideas and input are genuinely valued.
  
  

At Packly, you’ll be part of a fast-growing, global company where there’s real space to contribute, learn, and grow. We believe in working together, staying proactive, and using our skills to make things better — for our customers, our team, and the planet.

If this sounds like the right fit for you, we’d love to hear from you.