Online Client Advisor

TN Italy; Milano; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player in luxury fashion seeks an Online Client Advisor to join their Global E-commerce team in Milan. This role involves achieving sales goals while providing exceptional customer service and building strong client relationships. The ideal candidate will have a passion for fashion, excellent communication skills, and a proven track record in the luxury market. If you thrive in a dynamic environment and enjoy connecting with clients through personalized service, this opportunity is perfect for you. Join a team that values excellence and creativity in the heart of Milan's fashion scene.

Competenze

• Experience in a commercial/customer service role in the luxury industry.
• Fluent in English, both written and spoken.

Mansioni

• Achieve sales goals and provide exceptional customer service.
• Capture customer data and maintain an organized client book.
• Advise clients on fashion trends and luxury market developments.

Conoscenze

Customer Service

Sales Skills

Fashion Knowledge

Interpersonal Skills

Problem Solving

Adaptability

Multitasking

Communication Skills

Formazione

Experience in Fashion & Luxury Industry

Strumenti

CRM Tools

Descrizione del lavoro

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for an Online Client Advisor , that will be part of the Global E-commerce department,based in our Milan HQ.

Main activities and responsibilities:

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Dolce&Gabbana history and heritage in accordance with the Dolce&Gabbana selling ceremony;
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
• Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
• Adhere to Dolce&Gabbana Image standards and guidelines;
• Invite clients to main company events (fashion shows, private parties, dinners, etc) and go with clients to each event;
• Be available to travel to organize meeting with clients close to their locations
• Previous work experience in commercial/customer service role in Fashion & Luxury industry
• Fluent in English (both written and spoken)
• Problem solving, adaptability and multitasking.
• Passion and strong knowledge of luxury industry.
• Customer - oriented attitude, excellent interpersonal and communication skills.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.