Online Client Advisor

Dolce & Gabbana; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Une opportunité exceptionnelle se présente chez une entreprise de luxe à Milan pour un rôle de conseiller client en ligne. Le candidat idéal doit avoir une passion pour la mode, un excellent service à la clientèle et des compétences en ventes dans l'industrie du luxe. Vous travaillerez au sein d'une équipe dynamique tout en ayant la possibilité de participer à divers événements exclusifs.

Competenze

• Expérience antérieure en service commercial/client dans le secteur de la mode et du luxe.
• Maîtrise de l'anglais (écrit et parlé); l'allemand est un plus.
• Excellentes compétences interpersonnelles et attitude orientée client.

Mansioni

• Atteindre ou dépasser les objectifs de vente mensuels et saisonniers.
• Fournir un service client exceptionnel et une connaissance approfondie des produits.
• Capturer des données significatives des clients via CRM pour personnaliser les retours.

Conoscenze

Résolution de problèmes

Adaptabilité

Multitâche

Passion pour l'industrie du luxe

Attitude orientée client

Compétences interpersonnelles

Communication

Descrizione del lavoro

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for theOnline Client Advisor, who will be part of the Global E-commerce department,based in our Headquarter in Milan.

Main activities and responsibilities:

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Dolce&Gabbana history and heritage in accordance with the Dolce&Gabbana selling ceremony;
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
• Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
• Adhere to Dolce&Gabbana Image standards and guidelines;
• Invite clients to main company events (fashion shows, private parties, dinners, etc) and go with clients to each event;
• Be available to travel to organize meeting with clients close to their locations.

Key Requirements & Competencies:

• Previous work experience in commercial/customer service role in Fashion & Luxury industry;
• Fluent in English (both written and spoken), German language is considered a plus;
• Problem solving, adaptability and multitasking;
• Passion and strong knowledge of luxury industry;
• Customer - oriented attitude, excellent interpersonal and communication skills.

Location: Italy, Milan