Online Client Advisor

Technogym; Cesena; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading wellness solutions provider in Cesena is seeking an Online Client Advisor to enhance sales and customer relationships through personalized remote shopping experiences. The ideal candidate will have experience in phone sales, be fluent in English and Spanish, and possess strong communication skills. This role involves managing both B2B and B2C client interactions and supporting overall sales strategies in a dynamic environment.

Competenze

• Proven experience in phone sales techniques.
• Experience in Luxury Sales or Customer Service environments.
• Familiarity with digital tools and CRM systems.
• Fluent in English and Spanish.
• Excellent written, oral, and listening skills.

Mansioni

• Achieve direct and indirect sales targets.
• Manage inbound interactions across different channels.
• Build long-term relationships with customers.
• Provide market feedback to improve offerings.
• Support marketing campaigns and oversee order processes.

Conoscenze

Phone sales techniques

Customer service skills

Digital tools familiarity

Problem-solving mindset

Communication skills

Teamwork

Formazione

Bachelor’s Degree

Strumenti

Salesforce

Descrizione del lavoro

Overview

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for an energetic and results-driven Online Client Advisor to boost our sales by delivering a premium, personalized remote shopping experience through phone, chat, email, and digital tools.

You will be the first point of contact for both B2C and B2B clients, helping them choose the best wellness solutions based on their goals. You’ll guide customers through the purchase journey, respond to inquiries, follow up on marketing leads, and contribute to building strong, long-term relationships.

You will also play a key role in supporting our omnichannel strategy by managing CRM data, gathering market feedback, and ensuring customer satisfaction from first contact to product delivery.

Your Impact

• Achieve direct and indirect sales targets for the different lines of business, including Digital Solutions
• Manage inbound interactions (calls, chat, email…) for both B2B and B2C customers, with attention and speed, offering tailored solutions
• Manage outbound activities on customer base and prospects across all lines of business, and engage new contacts in Commercial segments
• Build long-term relationships with customers through value-oriented proposals
• Provide high-quality online assistance, guiding customers to the best product/service
• Handle daily back-office tasks (e.g., quotations, task updates, appointment creations across sales channels)
• Maintain accurate and complete data in the CRM system
• Provide market feedback to improve offerings, process, and services
• Support marketing campaigns and initiatives
• Oversee the process from order to delivery and installation, checking satisfaction and upselling additional products or services where applicable
• Support all additional activities needed to properly cover the assigned responsibilities

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills, caring approach and strong teamwork. You are cool-tempered and able to handle rejection.

What You Should Bring

• Proven experience in phone sales techniques
• Experience in Luxury Sales and/or Customer Service environments for specialized Home sales, or in Commercial sales roles
• For Commercial: familiarity with business purchasing behaviors involving longer decision-making processes, multiple stakeholders, and focus on long-term value and ROI
• For Home: excellent communication and interpersonal skills, with an understanding of consumer purchasing habits, often influenced by emotional drivers and requiring seamless decision-making
• Long-term customer relationship approach
• Familiarity with digital tools and CRM systems
• Fluent in English (mandatory)
• Fluent in Spanish (mandatory)
• Excellent written, oral & listening skills
• Proactive, enthusiastic, and with a problem-solving mindset
• Bachelor’s Degree preferred
• Knowledge of Salesforce is a plus

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!