Onboarding Leader & Success Account Manager (Americas)

Onboarding Leader & Success Account Manager (Americas)

At Humand, we empower organizations to transform their internal communication, culture, and human resources processes—all in one place.

Interested in being at the forefront of HR’s digital evolution?

We're growing rapidly, and we’re looking for an Onboarding Leader & Success Account Manager to help our clients in the Americas thrive from day one.

As part of the founding team for Humand’s international expansion, this role offers a front-row seat to an exciting phase of rapid growth. You’ll join a fast-paced, collaborative environment where your contributions will directly shape how we serve global clients.

This is a unique opportunity to accelerate your learning curve, gain exposure to cross-functional and cross-regional challenges, and build a standout career in customer success, onboarding, and strategic account management.

• Lead end-to-end onboarding processes for new clients across Brazil, the USA, and Canada.
• Build and maintain strong, long-term relationships with key client stakeholders.
• Conduct personalized platform training sessions and business process alignment workshops.
• Understand each client’s goals and ensure they’re set up for success with tailored onboarding roadmaps.
• Monitor engagement metrics and proactively address adoption gaps.
• Act as the voice of the customer, surfacing insights to Product and Engineering teams.
• Support renewal and expansion processes through strategic account planning.
• Deliver quarterly business reviews (QBRs) to demonstrate impact and identify growth opportunities.
• Collaborate cross-functionally to resolve issues and optimize the customer experience.
• Contribute to the continuous improvement of customer success and onboarding frameworks.

Minimum Requirements:

• 5+ years in customer success, onboarding, or account management within SaaS or tech environments.
• Fluent in English and Portuguese; Spanish is a plus.
• Proven success working with clients in Brazil, the US, and/or Canada.
• Background in HR tech, enterprise software, or B2B SaaS is advantageous.
• Experience managing multi-stakeholder relationships and navigating complex organizational structures.
• Ability to deliver virtual workshops, training, and presentations clearly and confidently.
• Strong project management skills—organized, proactive, and results-driven.
• Culturally agile, comfortable working across time zones and remote teams.
• Data-savvy, capable of interpreting customer data, usage trends, and success metrics.
• Tech-friendly, familiar with CRM tools (e.g., HubSpot, Salesforce), analytics platforms, and collaboration tools.
• Bonus: Knowledge or eagerness to learn Python and SQL for data analysis and automation.

Our mission is to empower people at work to be happier and more successful.

Learn more about us at: https://humand.co/en