Onboard Marketing Specialist

Explora Journeys; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Explora Journeys is seeking an Onboard Marketing Specialist to enhance the onboard guest experience. This role requires expertise in marketing within the cruise or hospitality industry, emphasizing collaboration and detail management. The position involves developing marketing assets, overseeing branding consistency, and interacting with onboard staff and corporate teams.

Competenze

• Minimum 3 years' experience in guest experience or operational marketing.
• Fluent in English; additional languages are a plus.
• Detail-oriented with the ability to manage multiple projects.

Mansioni

• Develop and manage guest-facing marketing assets.
• Collaborate with teams to ensure consistent branding.
• Monitor guest journey to enhance communication.

Conoscenze

Marketing skills

Communication

Collaboration

Organizational skills

Formazione

Bachelor’s degree in Marketing

Bachelor’s degree in Communications

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Strumenti

Microsoft Office

Adobe Creative Suite

Descrizione del lavoro

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Job Purpose

Where passion meets opportunity

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, conceived in the heart of Swiss hospitality and luxury in Geneva. Leveraging our parent company MSC Group’s centuries of maritime expertise, our fleet of six ships, with EXPLORA I currently sailing, are being built and designed in a unique way that will transform and redefine the cruise experience, creating a new category appealing to the next generation of luxury travelers.

The Onboard Marketing Specialist is responsible for developing and managing guest-facing marketing assets to elevate the onboard experience and support company revenue goals. Based in Milan, Italy, this role requires close collaboration with corporate teams, onboard staff, and operational partners to ensure seamless execution of marketing and communication initiatives across multiple touchpoints.

Key Accountabilities

• Work in accordance with Corporate Marketing brand guidelines to support development and delivery of marketing content and assets for onboard operations, ensuring alignment with brand standards, budget adherence, and deadline compliance.
• Collaborate with corporate and onboard teams to maintain consistent branding and messaging across all marketing materials and touchpoints, overseeing content updates as needed.
• Brief and coordinate external agencies for the development and production of assets including brochures, signage, videos, and promotional materials.
• Assist in developing and executing marketing plans to promote onboard amenities, activities, and experiences, aiming to increase onboard revenue and guest satisfaction.
• Manage and maintain content on various platforms, including onboard CMS, in-suite TV, digital screens, mobile app, and entertainment content library, ensuring brand consistency.
• Oversee translation processes for key assets in core languages and ensure content accuracy in English.
• Monitor guest journey to identify opportunities for communication improvement and suggest enhancements.
• Support onboard crew with training, guidance, and resources, and ensure proper maintenance of marketing assets.
• Report on costs and expenses related to marketing activities.

Qualifications (Skills, Experience)

• Minimum 3 years’ experience in guest experience, onboard communications, or operational marketing within the hospitality or cruise industry, preferably luxury.
• Strong marketing skills at the corporate level, including toolkit development and asset production.
• Fluent in English; additional European languages are a plus.
• Proficient in Microsoft Office and Adobe Creative Suite (Photoshop, InDesign, Illustrator).
• Bachelor’s degree in Marketing, Communications, Hospitality Management, Business Administration, or related field.
• Organized, detail-oriented, with the ability to manage multiple projects and meet deadlines within budget.
• Excellent interpersonal and communication skills, with the ability to collaborate across teams and with external partners.

Right to work in Italy.

About Explora Journeys

We are redefining luxury ocean travel — emphasizing discovery, well-being, and respect for the seas. We seek passionate professionals who share our vision of immersive, transformative experiences at sea. Join us and start your journey to the Ocean State of Mind.

• Senior Level : Mid-Senior
• Employment Type : Full-time
• Job Function : Marketing and Sales
• Industry : Travel Arrangements

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