Office Manager

DUCTZ International; Salerno; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company in HVAC cleaning and restoration services seeks an Office Manager to support operations and enhance customer satisfaction. This role requires strong organizational and communication skills, alongside previous administrative experience. Join a passionate team dedicated to delivering high-quality service within a friendly environment.

Competenze

• Minimum of 2 years administrative or office experience, ideally in HVAC or construction.
• Good written, verbal, and phone communication skills.
• Ability to handle multiple functions at the same time and maintain good organizational skills.

Mansioni

• Handles all customer service calls and follows through on customer requests.
• Schedules projects and dispatches technicians as needed.
• Invoicing customers, tracking payables, and managing accounts receivables.

Conoscenze

Communication skills

Organizational skills

Relationship-building

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

The Office Manager is an integral part of DUCTZ, supporting operations in the growth of the company. The Office Manager will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers’ expectations. The Office Manager must have the ability to work well with leadership and the Air Duct Cleaning Technicians.

Responsibilities :

• Handles all customer service calls
• Follows through on customer requests
• Schedules projects, dispatches technicians, and communicates any changes to the schedule to the appropriate service technician as required
• Assists with the implementation of marketing plans
• Provides daily support to the Franchise Owner and General Manager
• Assures that all information and administrative paperwork is properly entered into the field service management software program
• Prepares Work Orders, phone estimates and maintains log of all incoming calls
• Invoices customers, tracks payables, and manages accounts receivables
• Assures that all accounting budgets are balanced
• Manages office supplies within budget

Qualifications :

• Minimum of 2 years administrative or office experience (experience in the HVAC, restoration, or construction industry is ideal)
• Good relationship-building skills with a diverse population including all customers, partners, technicians, and all other company employees
• Good written, verbal, and phone communication skills
• Basic organizational, clerical, administrative, planning, and organizational skills
• Ability to handle multiple functions at the same time and maintain good organizational skills
• Able to work with minimal supervision, both individually and as part of a team
• Accounting and budgets experience strongly desired
• Basic computer proficiency including Microsoft Word, Excel, and Outlook

Why Should You Join Us?

Owned by the BELFOR Franchise Group, DUCTZ is dedicated to excellence. We provide services with a personal touch but are also backed by the expertise of an internationally renowned restoration group. We believe in providing high-quality HVAC cleaning & restoration services with a friendly approach. Our team is passionate about what we do, and it shows in the quality of our work.

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