NOC Controller (AntennaCo)

Eutelsat; Cagliari; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global satellite service provider in Cagliari, Italy is seeking an enthusiastic NOC L1 Controller to monitor networks and ensure service availability. The ideal candidate will thrive in a 24/7 operational environment, be fluent in English and Italian, and possess strong customer service skills. Responsibilities include operating within shifts, configuring network access, and providing technical support to customers. This role is critical for maintaining service quality and will offer a full-time opportunity with a dynamic team.

Competenze

• Fluency in English and Italian required.
• Willingness to work in a 24/7 shift pattern.
• Ability to work effectively in a team.

Mansioni

• Operate in a rotating 24/7 shift schedule.
• Configure remote station access to the Network Operational Database.
• Monitor networks and remote terminals to resolve service disruptions.

Conoscenze

Proactivity

Customer service orientation

Strong communication skills

Problem-solving mindset

Formazione

High school diploma or Degree

Strumenti

Windows OS

Microsoft Office suite

Descrizione del lavoro

About Us

AntennaCo is the world’s first truly neutral partner for satellite ground infrastructure. Redefining global connectivity, we are rapidly emerging as the leading independent ground station-as-a-service provider worldwide.

What We Do

We operate a globally distributed network of strategically located ground stations, delivering unmatched access and coverage. Purpose-built for large-scale operations, our infrastructure ensures stable, secure, and easily accessible performance.

Our Mission

We eliminate operational complexity and unpredictability by providing world-class, operator-neutral infrastructure — empowering satellite operators to focus on scaling their businesses and driving industry innovation.

Why Choose Us

• True Neutrality: Fully independent from satellite operators
• Scalability: Built to support large-scale, high-demand operations
• Global Reach: Strategic site locations for maximum accessibility
• Reliability: Secure, consistent, high-performance connectivity

AntennaCo is grounded in expertise — and built for scale.

Job Overview

We are looking for an enthusiastic and dedicated NOC L1 Controller to join our team and play a critical role in monitoring networks and infrastructure. You’ll ensure the availability of connectivity services. This position is key to maintaining service quality and providing technical assistance to our global customer base, working closely with on-duty controllers and international teams.

Who You Are

You are proactive, customer-focused, and thrive in a team environment. You have strong communication skills, are fluent in both English and Italian, and are capable of working within a 24/7 operational framework that includes night and weekend shifts. You’re eager to learn, can follow defined procedures, and are ready to support critical connectivity services for customers across the globe.

What You’ll Do

• Operate in a rotating 24/7 shift schedule, including nights, weekends, and holidays
• Configure remote station access to the Network Operational Database and service setup
• Assist customers with the setup, activation, and validation of remote terminal equipment
• Monitor networks and remote terminals, providing support to resolve service disruptions or degradations
• Communicate with customers via web, email, and phone to resolve issues effectively and professionally
• Implement routine procedures to ensure system and service performance
• Escalate unresolved or undocumented issues to senior on-duty Controllers

What You’ll Need

• High school diploma or Degree
• Fluency in English and Italian
• Willingness to work in a 24/7 shift pattern
• Proactivity and problem-solving mindset
• Strong customer service orientation
• Ability to work effectively in a team
• Familiarity with Windows OS and Microsoft Office suite

What We’d Love

• Knowledge of telecommunications and IT systems, especially in networking and satellite communications

Where You’ll Work

Cagliari, Italy

This position operates on a rotating 24/7 basis with three shifts per day (8 hours each).