Night Manager - Splendido, a Belmond Hotel

TN Italy; Portofino; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An established industry player in luxury hospitality seeks a Night Manager to join their Front Office team. This role offers the opportunity to provide authentic and luxury experiences in a stunning location. The ideal candidate will thrive in a dynamic environment, showcasing their passion for service and ability to manage night operations effectively. With a focus on excellence and genuine human connection, this position promises professional growth and a clear career path within a prestigious hotel brand. Join a team dedicated to creating memorable experiences for guests while enjoying a range of attractive perks.

Servizi

Accommodation in staff house

Bus ticket for contract period

Access to staff canteen

Discovering Belmond programme

Welfare incentive based on quality goals

Competenze

• 2+ years in a senior position at 5-star luxury hotels.
• Fluent in English and Italian; third language preferred.
• Passion for service and ambition to grow.

Mansioni

• Manage all Front Office operations including check-in and guest care.
• Perform daily closure and cashier checks for hotel venues.
• Ensure smooth night operations and maintain high service standards.

Conoscenze

Hospitality Management

Communication Skills

Team Management

Problem Solving

Fluency in English

Fluency in Italian

Knowledge of Hotel Management Software

Adaptability

Strumenti

Infor HMS

Microsoft Suite

Descrizione del lavoro

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Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

270077de6890

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.

Become part of a caring team of professionals striving for excellence. At Belmond, we seek effortlessly engaging characters whose personality, humor, and charm shine through, creating a culture of unscripted and instinctive service and genuine human connection.

We are looking for a Night Manager to join our Front Office team. The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity, and community.

Reports to: Front Office Manager

Main Duties & Responsibilities:

• Handle all Front Office operations (check-in, check-out, escorting, cashier operations, guest care) in accordance with Belmond policies, procedures, and compliance with our code of conduct.
• Perform daily closure, cashier checks for all hotel venues, accounting reports, posting control, and provide data to statistics and local government institutions.
• Assist with all guest requests.
• Handle emergencies according to procedures.
• Manage and support 2 team members.
• Ensure smooth night operations and maintain high standards of service and guest satisfaction.

Requirements

• At least 2 years of previous work experience in the same senior position at 5-star luxury hotels
• Fluent in English and Italian; proficiency in a third language is preferred
• Knowledge of hotel management software such as Infor HMS or others, and proficiency with the Microsoft suite
• Passion for service and ambition to grow professionally
• Ability to manage night operations effectively

Other Requirements:

• Effective and punctual written and verbal communication to keep relevant colleagues and departments updated
• Ability to work cohesively within a team, showing respect and willingness to share information and skills
• Commitment to continuous self-development
• Accuracy and precision in all duties and checks performed
• Demonstrates a sense of urgency and takes ownership of tasks and responsibilities
• Ability to handle multiple tasks, adapt to changing priorities, and remain calm under pressure

Belmond and You:

We offer a seasonal labor contract in accordance with the National Collective Labour Agreement (C.C.N.L.) for the Tourism Sector - Level 2, Night Manager.

Start Date: 01 April 2025
End Date: 07 November 2025

Our goal is to establish a continuous collaboration over subsequent seasons at Splendido and to provide a clear career path.

Compensation:

• Monthly gross salary: €2,200 to €2,400, depending on previous experience
• Separate payslips for the 13th and 14th months' salaries and severance pay (TFR)
• Welfare incentive based on quality goals.
• Accommodation in a single room with a bathroom in our staff house, including breakfast
• Bus ticket provided for the contract period
• Access to the staff canteen
• Participation in the Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises, and safaris, and discounted food and beverages

About Belmond:

• Belmond has been a pioneer of exceptional luxury travel since 1976.Its portfolio extends across 24 countries with46remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
• Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
• Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.