Night Manager - Excelsior Hotel Gallia

TN Italy; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player in hospitality is seeking a Night Manager to oversee property operations during the overnight shift. This role is crucial for ensuring exceptional guest service and operational excellence. The ideal candidate will have a strong background in guest services, financial analysis, and human resources activities, contributing to a positive work environment and guest satisfaction. Join a diverse and inclusive team dedicated to providing top-tier hospitality while fostering employee morale and safety. This is a fantastic opportunity for those looking to make a significant impact in a dynamic setting.

Competenze

• 4 years experience in guest services or related area.
• 2 years experience with a 2-year degree in Hospitality.

Mansioni

• Oversee all property operations during the overnight shift.
• Resolve guest issues and ensure high levels of service.
• Monitor employee compliance with safety and grooming standards.

Conoscenze

Guest Services

Front Desk Management

Housekeeping

Financial Analysis

Safety Compliance

Formazione

High School Diploma or GED

2-Year Degree in Hospitality

Descrizione del lavoro

Here is a refined version of the job description, improving formatting and clarity while maintaining the original content:

Night Manager - Excelsior Hotel Gallia, Milan

Client:

Location:

Job Category: Hospitality

EU work permit required: Yes

Job Reference: b6bef81bc39a

Job Views: 5

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

JOB SUMMARY

Serves as the Property Manager on Duty, overseeing all property operations during the overnight shift. Ensures the highest levels of hospitality and service are provided, represents property management in resolving guest or property-related issues, and personally assists in resolving issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the same areas.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures all employees are in proper uniform and properly groomed (grooming standards in employee handbook).
• Ensures employees work in a safe environment.
• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales, activity reports, and other performance data to measure productivity and goal achievement, and identifies areas for cost reduction and improvement.
• Assists in responding to and resolving guest issues received directly or from Guest Relations.
• Supports accounts receivable in keeping invoices due below 60 days.
• Monitors chargebacks and rebates, ensuring timely research and processing.
• Implements plans to keep chargebacks and rebates to a minimum.
• Ensures proper cash handling procedures and monitors overages/shortages.
• Manages employee hours.
• Works with leadership to implement actions preventing reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in safety programs.
• Monitors employee attendance and records absences/tardiness.
• Encourages teamwork and morale.
• Keeps employees informed of new procedures, standards, or programs.
• Assists in handling employee performance issues, including reviews and counseling.
• Ensures employees know emergency procedures.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives to improve service and profit.
• Assists in processing employee payroll weekly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis under applicable law.