Night front office host

JR Italy; Varese; In loco; EUR 22.000 - 32.000; Tempo pieno

Descrizione del lavoro

An established industry player in luxury hospitality is seeking a diligent Night Auditor to join their team. This role involves managing Front Office operations, ensuring guests receive exceptional service, and maintaining accurate financial transactions during the night shift. With opportunities for continuous learning and development, this position offers a unique chance to grow within a prestigious hotel brand. Enjoy employee benefits including free nights at Hyatt Hotels and discounted rates for friends and family. If you have a passion for hospitality and a commitment to excellence, this role is perfect for you.

Servizi

12 free nights per year

Employee rates at Hyatt Hotels

Dry cleaning of business clothes

Complimentary meals on duty

Opportunities for continuous learning

Staff celebrations

Welfare plan

Support for urban public transport costs

Competenze

• Proficiency in English and Italian, with an additional language preferred.
• Experience in customer service or hospitality is essential.

Mansioni

• Manage Front Office operations, ensuring guest satisfaction during the night shift.
• Handle cash and credit card payments accurately while maintaining hotel policies.

Conoscenze

English proficiency

Italian proficiency

Problem-solving

Time management

Multitasking

Customer service experience

Strumenti

Computer literacy

Descrizione del lavoro

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About Park Hyatt Milano

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

Job Title: Night Auditor

We are looking for a diligent night auditor to join our hotel staff. You will be responsible for checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift.

Main Duties and Responsibilities

1. Welcome and promptly escort guests within the hotel during the night shift.
2. Manage all Front Office operations (check-in, check-out, escorting, cashier operations, guest care) according to Hyatt policies, procedures, and code of conduct.
3. Handle enquiries over the phone, face-to-face, and via email.
4. Anticipate guests' needs to provide an exceptional guest experience.
5. Handle cash and credit card payments accurately.
6. Maintain teamwork by cooperating and supporting hotel colleagues.
7. Be punctual and adhere strictly to hotel rules.
8. Summarize each night's operations and list follow-up tasks for management.
9. Complete Night Audit controls and make necessary adjustments for accurate End of Day procedures.
10. Prepare and review activities and reports for the next day, passing information to the team and management.
11. Coordinate and supervise hotel night activities with other night staff and take necessary actions.

Qualifications

• Proficiency in English, Italian, and an additional language.
• Computer literacy.
• Skills in multitasking, problem-solving, and time management.
• Teamwork attitude and skills.
• Previous experience in customer service or hospitality.

Employee Benefits

• 12 free nights per year across Hyatt Hotels worldwide.
• Employee and Friends & Family rates at Hyatt Hotels worldwide.
• Dry cleaning of business clothes.
• Complimentary meals on duty.
• Opportunities for continuous learning and development.
• Staff celebrations.
• Welfare plan.
• Support for urban public transport costs – ATM Milano.