Night front office host

JR Italy; Pavia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a prestigious 5-star hotel as a Night Auditor, where you will play a crucial role in ensuring guests have a seamless experience during their stay. This position requires a diligent individual who can handle check-ins and check-outs, manage guest inquiries, and maintain operational excellence throughout the night. With opportunities for continuous learning and development, this role promises an engaging work environment in one of the city's most iconic locations. If you are passionate about hospitality and thrive in a dynamic setting, this is the perfect opportunity for you.

Servizi

12 free nights per year

Employee rates across Hyatt Hotels

Dry cleaning of business clothes

Complimentary meals on duty

Continuous learning opportunities

Staff celebrations

Welfare plan

Support for urban public transport costs

Competenze

• Proficiency in English, Italian, and an additional language.
• Ability to multitask and manage time effectively.
• Strong teamwork skills and attitude.

Mansioni

• Welcome and escort guests during the night shift.
• Handle Front Office operations according to hotel policies.
• Summarize nightly operations and prepare for the next day.

Conoscenze

English proficiency

Italian proficiency

Multitasking

Problem-solving

Teamwork

Formazione

Experience in customer service or hospitality

Strumenti

Computer proficiency

Descrizione del lavoro

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About Park Hyatt Milano

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

Job Title: Night Auditor

We are looking for a diligent night auditor to join our hotel staff. You will be responsible for checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift.

Main Duties and Responsibilities

1. Welcome and promptly escort guests within the hotel during the night shift.
2. Handle all Front Office operations (check-in, check-out, escorting, cashier operations, guest care) according to Hyatt policies, procedures, and code of conduct.
3. Deal with enquiries over the phone, face-to-face, and via email.
4. Anticipate guests' needs to provide an exceptional guest experience.
5. Handle cash and credit card payments as outlined.
6. Maintain a high level of teamwork, showing cooperation and support to hotel colleagues.
7. Be punctual and adhere strictly to hotel rules.
8. Summarize each night's operations and list follow-up tasks for management.
9. Complete the Night Audit controls and make necessary adjustments to run the End of Day procedure accurately.
10. Prepare and review activities and reports for the next day, passing all necessary information to the team and management.
11. Coordinate and supervise the hotel night activities in cooperation with other night staff, taking action when necessary.

Qualifications

• Proficiency in English, Italian, and an additional language.
• Proficiency with computers.
• Ability to multitask, problem-solve, and manage time effectively.
• Strong teamwork skills and attitude.
• Previous experience in customer service or hospitality.

Benefits

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide.
• Employee and Friends & Family rates across Hyatt Hotels worldwide.
• Dry cleaning of business clothes.
• Complimentary meals on duty.
• Continuous learning and development opportunities.
• Staff celebrations.
• Welfare plan.
• Support for urban public transport costs - ATM Milano.