Night front office host

JR Italy; Monza; In loco; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a diligent Night Auditor to join their team at a luxury hotel. This role involves managing guest check-ins and check-outs, processing payments, and ensuring exceptional guest experiences during the night shift. The ideal candidate will possess strong multitasking and problem-solving skills, along with proficiency in multiple languages. Enjoy unique benefits such as free nights at Hyatt Hotels worldwide and opportunities for continuous learning. If you thrive in a dynamic, guest-focused environment, this is the perfect opportunity for you.

Servizi

12 free nights per year across Hyatt Hotels

Employee and Friends & Family rates

Dry cleaning of business attire

Complimentary meals during shifts

Opportunities for continuous learning

Staff celebrations and welfare programs

Support for urban public transport costs

Competenze

• Proficiency in English, Italian, and at least one additional language.
• Previous experience in customer service or hospitality preferred.

Mansioni

• Welcome and escort guests during the night shift.
• Manage Front Office operations and handle inquiries.
• Complete Night Audit controls and prepare reports.

Conoscenze

Multitasking

Problem-solving

Time-management

Customer service

Strumenti

Computer systems

Descrizione del lavoro

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About Park Hyatt Milano

Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

Job Title: Night Auditor

We are seeking a diligent Night Auditor to join our hotel staff. The successful candidate will be responsible for checking guests in and out, processing bills, and attending to guest requests during the night shift.

Main Duties and Responsibilities

1. Welcome and promptly escort guests within the hotel during the night shift.
2. Manage all Front Office operations (check-in, check-out, guest escorting, cashier operations, guest care) in accordance with Hyatt policies and procedures.
3. Handle inquiries via phone, face-to-face, and email.
4. Anticipate guest needs to provide an exceptional guest experience.
5. Handle cash and credit card payments accurately.
6. Support team cooperation and assist hotel colleagues as needed.
7. Maintain punctuality and adhere to hotel rules.
8. Summarize nightly operations and prepare follow-up tasks for management.
9. Complete Night Audit controls and adjust figures to ensure accurate End of Day procedures.
10. Prepare and review reports and activities for the following day, passing all necessary information to the team and management.
11. Coordinate and supervise hotel night activities with other night staff and take necessary actions.

Qualifications

• Proficiency in English, Italian, and at least one additional language.
• Proficiency with computer systems.
• Strong multitasking, problem-solving, and time-management skills.
• Teamwork-oriented attitude.
• Previous experience in customer service or hospitality preferred.

Benefits

• 12 free nights per year across Hyatt Hotels worldwide.
• Employee and Friends & Family rates globally.
• Dry cleaning of business attire.
• Complimentary meals during shifts.
• Opportunities for continuous learning and development.
• Staff celebrations and welfare programs.
• Support for urban public transport costs (ATM Milano).