Night Auditor (Portiere Notturno)

Armani Hotel Milano; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Un hotel di lusso a Milano ricerca un Night Auditor appassionato di ospitalità per gestire le operazioni di Front Office. Le responsabilità includono la chiusura quotidiana e l'assistenza ai clienti. Si richiedono ottime capacità comunicative, intelligenza emotiva e predisposizione al lavoro di squadra per garantire un'esperienza di lusso ai nostri ospiti.

Competenze

• Capacità di comunicare chiaramente sia verbalmente che non verbalmente.
• Sensibilità nei confronti delle emozioni e dei bisogni di ospiti e colleghi.
• Disponibilità a lavorare in team e a condividere informazioni.

Mansioni

• Gestire tutte le operazioni di Front Office come check-in e check-out.
• Eseguire chiusure quotidiane e operazioni di cassa.
• Assistere con tutte le richieste degli ospiti.

Conoscenze

Comunicazione efficace

Intelligenza emotiva

Collaborazione

Drive results

Adattabilità

Prospettiva globale

Descrizione del lavoro

An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano. The ideal candidate is passionate about the hospitality business and willing to provide authentic, luxury experiences in this world-renowned destination to our guests, demonstrating care, confidence, curiosity, and community. The Night Auditor reports to the Lifestyle Manager.

Main duties and responsibilities :

1. Deal with all Front Office operations (check-in, check-out, escorting, cashier operations, guests’ care) according to Company policies, procedures, and compliance with our code of conduct.
2. Perform daily closure, cashier checks for all hotel venues, accounting reports, posting control, and provide data to statistics and local government institutions.
3. Assist with all guest requests.
4. Handle emergencies according to procedures.
5. Maintain knowledge of LQA and Forbes standards as a plus.

Requirements :

• Effective communication: Clearly and appropriately communicate (verbally and non-verbally) to positively impact guests, the business, and Armani Hotel. Use and interpret non-verbal behaviors to enhance understanding.
• Emotional intelligence: Demonstrate sensitivity to the needs and emotions of guests and colleagues, adjusting your style accordingly. Manage your own emotions in challenging situations.
• Collaboration: Be willing and able to work as part of a team. Share information and skills, actively seek and provide feedback.
• Drive results: Provide high levels of service by anticipating and exceeding guest and colleague expectations. Demonstrate a proactive attitude, a sense of urgency, and ownership of tasks.
• Adaptability: Recognize when a different approach is needed and offer solutions. Be open to new ways of doing things. Think before acting.
• Global perspective: Be curious and respectful of all cultures, seeking to learn from them. Treat everyone with respect and inclusiveness, regardless of position, level, or background.