NHG Assistant General Manager, Navy Lodge

Navy Exchange Service Command; Gricignano di Aversa; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading organization in the hospitality sector is seeking an Assistant to the General Manager. This role oversees daily operations for accommodation services, ensuring exceptional guest experiences while maintaining high standards of quality and compliance. Ideal candidates will possess extensive experience in hotel management and the ability to lead a team effectively.

Competenze

• 4 years minimum experience in hospitality management required.
• 1 year specialized experience in hotel operations or related service industry.
• 3 years general experience demonstrating operational knowledge.

Mansioni

• Assist GM in operating a DoD lodging operation, ensuring profitability.
• Ensure compliance with safety and security standards.
• Oversee staffing and operations within the department.

Conoscenze

Interpersonal skills

Operational knowledge

Customer service

Financial controls

Formazione

Bachelor's degree or equivalent experience

Descrizione del lavoro

Serves as the Assistant to the NEXCOM Hospitality Group (NHG) General Manager (GM) NF4, ensuring operations are efficient, profitable, and within established guidelines and standards.

Duties and Responsibilities :

• Assists the GM in operating a professional Department of Defense (DoD) lodging operation, providing services and amenities comparable to a mid-grade hotel for guests in Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.
• Performs supervisory duties, overseeing staffing and operations within the department.
• Delegates authority and assigns responsibilities to department heads/supervisors under the GM's guidance, reports deficiencies, and assumes GM duties in their absence.
• Maintains knowledge of Property Management System (PMS), financial systems, and Learning Management System (LMS).
• Uses the Enterprise Inventory Management System (CORE-HMS) to verify and modify room inventories across sales channels to maximize utilization and revenue.
• Processes reservations via local systems, Central Reservation System (CRS), and PMS.
• Maintains guest contact to ensure satisfaction and responds to inquiries and concerns.
• Provides customer-facing services and resource management at the installation level.
• Conducts inspections of guest rooms, public areas, and grounds, identifying and correcting deficiencies.
• Develops local operating instructions for housekeeping, maintenance, and reporting, recommending procedural updates to the GM.
• Maintains relationships with vendors and suppliers to ensure service quality.
• Participates in the Manager on Duty program.
• Coordinates preventative maintenance with maintenance personnel.
• Works with the Contracting department on service requirements requiring contracts.
• Ensures all associates complete required compliance training.
• Maintains safety, fire, sanitation, and security standards, ensuring guest privacy and safety.
• Supports EEO policies and communicates these to staff.
• May be called upon to maintain operations during emergencies or inclement weather.

Other duties as assigned.

The position requires filing a Financial Disclosure Report (OGE) Form 450.

Minimum of 4 years of experience, including:

GENERAL EXPERIENCE : 3 years in administrative, technical, or responsible work demonstrating operational knowledge, interpersonal skills, and mature judgment.

OR substitution of education for experience: 1 year of academic study above high school may substitute for 9 months of experience, up to a 4-year bachelor's degree for 3 years of general experience.

SPECIALIZED EXPERIENCE : At least 1 year in hotel/motel or related service industry management, including procurement, efficiency, sanitation, financial controls, budgeting, staffing, or related areas. Federal retail management experience may substitute for hospitality experience.