(native Japanese) Customer Support Consultant, emails/chats (Remote)

SupportYourApp; Firenze; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A customer support service company is seeking a Customer Support Representative to deliver exceptional service via chat and email. Candidates must have native Japanese and English communication skills, at least 6 months of support experience, and a background in crypto. This position offers a flexible schedule and remote work opportunities, emphasizing personal growth and a positive work-life balance.

Servizi

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referrals

Paid training

Work-life balance

Competenze

• At least 6 months of experience in a customer support role.
• Personal or professional experience in crypto is required.
• Personal laptop with at least 8GB RAM and stable internet connection.

Mansioni

• Provide customer support via chats and emails.
• Build relationships with customers.
• Meet team KPIs.

Conoscenze

Native Japanese communication skills

Native English communication skills

Analytical skills

Research skills

Positive attitude

Strumenti

CRM systems

Descrizione del lavoro

What you will do:

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

• Experience with CRM systems
• Experience in crypto/finance

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.