(native German) Customer Support Consultant, emails / chats (Portugal, remote)

SupportYourApp; Bergamo; Remoto; USD 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

SupportYourApp, a leading Support-as-a-Service company, is looking for a Native German Customer Support Consultant to provide exceptional support remotely while engaging in a multicultural environment. This role requires strong communication skills and a responsible attitude, fostering long-term relationships with customers. Enjoy competitive compensation, bonuses, and a commitment to personal growth through responsive management.

Servizi

Opportunity to work fully remotely

Inclusive international environment

Bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management

Supportive conditions for self-development

Competenze

• At least 6 months of experience in customer support.
• Personal laptop or computer with stable internet connection.

Mansioni

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.

Conoscenze

Native German communication

English communication

Analytical skills

Research skills

Positive attitude

Customer happiness practices

Strumenti

CRM systems

Descrizione del lavoro

Native German Customer Support Consultant, emails / chats (Portugal, remote)

1 month ago Be among the first 25 applicants

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Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do :

1. Provide exceptional customer support via chats and emails
2. Build positive and long-lasting relationships with customers
3. Meet team KPIs
4. Stay up-to-date with cutting-edge technology
5. Securely handle customers' sensitive information
6. Apply the latest customer happiness practices
7. Maintain knowledge of our client's products and services
8. Communicate with developers and other departments of various IT companies

What you need to succeed :

1. Native German and English communication skills
2. At least 6 months of experience in customer support
3. Analytical and research skills
4. Positive and responsible attitude
5. Personal laptop or computer (at least 8GB RAM) and stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus :

1. Experience with CRM systems
2. Experience in crypto / finance

Benefits and Perks :

1. Opportunity to work fully remotely
2. Inclusive international environment
3. Compensation in USD
4. Bonuses for referring friends
5. Paid intensive training and probation
6. Work-life balance
7. Responsive management interested in your growth and long-term cooperation
8. Supportive conditions for self-development

Who we are :

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support with 8 hubs around the globe.

We treat our team like our clients, offering unlimited care, individual approach, and a positive experience.

We welcome people from diverse backgrounds and experiences. Send your CV in English, highlighting your outstanding skills!

Visit our website : / >

DISCLAIMER

We are a multinational company with unbiased views. Candidate assessments are not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected factors.

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service

Industries: IT Services and IT Consulting

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