National Veterinary Service Manager PET

CEVA Logistics; Lombardia; Hybrid; EUR 55,000 - 65,000; Full time

Benefits offered by this job

International environment

Training & development

Inclusive work environment

Competitive compensation 55k-65k EUR

Permanent contract

Job summary

Ceva Santé Animale in Italy seeks a National Veterinary Services Manager to lead strategy, provide scientific support, and ensure cross-functional alignment for companion animals. The role acts as a bridge between Veterinary Services, Marketing, Sales, and Customer Service, driving product leadership and customer satisfaction.

The successful candidate will train teams, engage universities and key opinion leaders, and develop strong customer relationships while traveling nationally to deliver

Qualifications

• Degree in Veterinary Medicine.
• Experience in Veterinary Services, Technical Services, Animal Health, or a related scientific function.
• Strong scientific knowledge of companion animal health and veterinary products.
• Experience in customer-facing roles and stakeholder management.
• Ability to analyze scientific data and translate information into practical recommendations.
• Excellent presentation, communication, and training skills.
• Good knowledge of English.
• Strong planning and organizational skills.
• Proactive attitude, problem-solving mindset, and customer orientation.
• Availability to travel nationally.

Responsibilities

• Implement and adapt the Veterinary Services strategy locally in alignment with global and zone objectives.
• Support product leadership by providing scientific expertise and building confidence in Ceva products among internal and external stakeholders.
• Develop and execute the Veterinary Services business plan in collaboration with cross-functional teams.
• Deliver technical and scientific support to customers, key accounts, sales teams, and customer service teams.
• Conduct customer visits and provide professional consultations, troubleshooting, and diagnostic support when required.
• Conduct field coaching and accompaniment with sales representatives, enhancing the quality of customer interactions through scientific and technical expertise.
• Participate in key account activities and business reviews to strengthen customer partnerships.
• Design and deliver technical training programs for internal teams and key customers.
• Promote knowledge sharing by disseminating technical, scientific, and customer support information across the organization.
• Collect and analyze customer feedback, market insights, and field data, providing recommendations to local and corporate teams.
• Coordinate and monitor field trials, technical projects, and scientific activities.
• Develop relationships with universities, laboratories, research institutes, key opinion leaders, and external partners.
• Contribute to the creation of scientific publications, technical communications, and educational materials.

Skills

Veterinary Medicine

Stakeholder management

Data analysis

Presentation & training

English proficiency

Travel willingness

Education

DVM / Veterinary Medicine degree

Job description

Ceva Santé Animale is a global veterinary pharmaceutical group driven by an ambitious mission: improving animal health to contribute to human well-being. In Italy, Ceva Santé Animale is a benchmark for innovation, sustainability, and quality in the production and distribution of therapeutic solutions for livestock and companion animals.
As part of the strategic strengthening of the Companion Animals Business Unit, we are seeking a National Veterinary Service Manager with a permanent contract.

The Role

We are seeking a National Veterinary Services Manager to lead the implementation of the Veterinary Services strategy at national level, ensuring scientific excellence, technical support, and effective collaboration across functions. The role acts as a key bridge between Veterinary Services, Marketing, Sales, Customer Service, and external stakeholders, contributing to product leadership, customer satisfaction, and business growth.
The successful candidate will support the organization through technical expertise, training initiatives, scientific communication, and the development of strong relationships with key customers, universities, and opinion leaders.

Main Responsibilities

• Implement and adapt the Veterinary Services strategy locally in alignment with global and zone objectives.
• Support product leadership by providing scientific expertise and building confidence in Ceva products among internal and external stakeholders.
• Develop and execute the Veterinary Services business plan in collaboration with cross-functional teams.
• Deliver technical and scientific support to customers, key accounts, sales teams, and customer service teams.
• Conduct customer visits and provide professional consultations, troubleshooting, and diagnostic support when required.
• Conduct field coaching and accompaniment with sales representatives, enhancing the quality of customer interactions through scientific and technical expertise.
• Participate in key account activities and business reviews to strengthen customer partnerships.
• Design and deliver technical training programs for internal teams and key customers.
• Promote knowledge sharing by disseminating technical, scientific, and customer support information across the organization.
• Collect and analyze customer feedback, market insights, and field data, providing recommendations to local and corporate teams.
• Coordinate and monitor field trials, technical projects, and scientific activities.
• Develop relationships with universities, laboratories, research institutes, key opinion leaders, and external partners.
• Contribute to the creation of scientific publications, technical communications, and educational materials.

Requirements

• Degree in Veterinary Medicine.
• Previous experience in Veterinary Services, Technical Services, Animal Health, or a related scientific function.
• Strong scientific knowledge of companion animal health and veterinary products.
• Experience in customer-facing roles and stakeholder management.
• Ability to analyze scientific data and translate information into practical recommendations.
• Excellent presentation, communication, and training skills.
• Good knowledge of English.
• Strong planning and organizational skills.
• Proactive attitude, problem-solving mindset, and customer orientation.
• Availability to travel nationally.

What We Offer

• Join a stimulating and rapidly growing international environment
• Continuous training and professional development opportunities
• Inclusive, innovative, and talent-focused work environment
• Competitive compensation package (RAL between 55.000-65.000 depending on seniority) and company benefits
• Permanent contract