Multimodal Customer Service Team Leader

Samskip; Cernusco sul Naviglio; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading transport company in Europe, Samskip, is seeking a Multimodal Customer Service Team Leader in Cernusco sul Naviglio, Italy. The role focuses on ensuring customer satisfaction by managing a team, handling inquiries and complaints, and optimizing logistics processes. Ideal candidates possess customer service experience, strong communication skills, and a positive attitude toward learning.

Servizi

Collaborative and innovative work environment

Learning opportunities through e-learning courses

Company events and casual after-work activities

Competenze

• Relevant and solid work experience in customer service in Multimodal or Logistics.
• English language B2 or equivalent.

Mansioni

• Coordinate the Customer Service team, ensuring high-level customer support.
• Handle inquiries, resolve complaints, and support multimodal operations.
• Maintain accurate records of customer interactions.

Conoscenze

Communication

Problem-solving

Customer service

Formazione

High school diploma or equivalent

Descrizione del lavoro

Samskip is one of the leading transport companies in Europe, handling thousands of international shipments weekly. With a presence in 24 countries across Europe, North America, Asia, and Australia, we’re at the forefront of sustainable, multimodal logistics solutions. Our team is dedicated to enhancing the customer experience while driving innovation in the transport sector.

Job Description Overview

Are you interested in a role that involves assisting customers with their transportation needs across various modes? As a Multimodal Customer Service Team Leader, your primary responsibility is to ensure customer satisfaction by providing excellent service. You’ll handle inquiries, resolve complaints, offer information on routes, support multimodal operations, ensuring that customers receive their shipments efficiently and promptly, optimizing the entire process of collection and delivery on Italian territory

The Customer Service team leader will report to Sale & Costumer Service Manager.

Job Duties and Responsibilities :

• Coordinate the Customer Service team on daily activities, set objectives, monitor the target volume assigned and schedules ensuring high-level customer support.
• Provide information on routes, schedules, for different modes of transportation
• Respond to customer complaints and concerns promptly and efficiently.
• Serve as the primary liaison with Sales, Customer service, and Operation team.
• Prioritize orders and adjust schedules to meet customer priority requirements.
• Ensure efficient scheduling and routing to achieve on-time, in-full (OT) delivery.
• Delivery cost-effective customer service while meeting customer expectations and requirements.
• Coordinate with other departments to resolve customer issues.
• Process bookings, reservations, and cancellations following established procedures.
• Assist customers in making transport arrangements, including suggesting alternative routes and modes of transportation to guarantee the best transport solution
• Maintain accurate records of customer interactions, including complaints and resolutions.
• Provide feedback to management on trends in customer inquiries and concerns.
• Continuously improve knowledge of transportation systems and services.
• Adhere to company policies and procedures, including privacy and confidentiality guidelines.

Experience and Education Requirements :

• High school diploma or equivalent
• Relevant and solid work experience in customer service in Multimodal or Logistic
• Excellent communication skills (both written and verbal).
• English language B2 or equivalent
• Strong problem-solving abilities.
• Positive attitude and willingness to learn.

Additional Information

Why Samskip?

At Samskip, you’re more than just a cog in the machine. You’ll be part of a collaborative, innovative environment that values professional growth and development. We offer a range of learning opportunities, from hands-on experience to courses available through our e-learning platform. And we believe in having fun while we work—whether it’s enjoying company events, casual after-work drinks, or simply benefiting from a healthy and vibrant workplace.